Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.
Are you ready?
Because we are looking for a Housekeeping Manager!
A natural motivator who cares about their team and has a good portion of personality;
An achiever who loves to learn more and more each day to be able to surpass expectations;
A hands-on and pro-active mentality, having an eye for detail and adapting to change as needed;
You love a challenge and think out of the box;
The point of contact for all other departments when it comes to Housekeeping issues;
The to-go-to person that assists in making the guests’ stay a personalized and memorable one.
What does the ROLE entail?
Your tasks will include, but not be limited to…
Ensuring the team reflects Hyatt service standards and procedures, delivering the brand promise and providing exceptional guest service at all times;
Ensuring all rooms and public areas are cleaned to standard, and that quality checks and 12-point inspections are consistently maintained while following safety and security policies and procedures;
Inspecting VIP rooms and performing spot check for arrivals and stay-over rooms;
Liaising with the Front Office regarding expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests and sharing this information with Attendants;
Coordinating reports regarding rooms requiring urgent maintenance, informing the Engineering Department, and keeping records;
Monitoring reviews and guest feedback, taking appropriate action where necessary;
Preparing schedules, wages and attendance lists;
Supporting the hiring, training and development of Housekeeping employees, providing regular feedback on performance and yearly check-in conversations;
Monitoring and controlling all purchases and maintaining a healthy financial stock control;
Ensuring all team meetings and briefings are well planned, efficient and results-oriented.
What’s in it for YOU?
A great place to work in lovely Amsterdam East;
12 free nights at Hyatt hotels globally every year;
A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
Other work perks e.g. training opportunities, career planning, discounts all over the world and social activities;
An entry to Hyatt, a place where we care for people so they can be their best;
International working experience with future international transfer happily facilitated.
Hyatt Regency Amsterdam Career Opportunities - Video
2+ years’ experience in a Leadership role, ideally as an (Assistant) Manager at a similar property;
Very familiar with the Housekeeping department, having relevant experience and knowledge for the position and the ability to onboard and train new colleagues;
Good communication skills in English, and preferably in Dutch as well;
A relevant degree in Hospitality or Tourism, or equivalent on-the-job training;
A flexible schedule and ability to adjust your time as needed to cover shifts;
Able to oversee operations as well as to handle projects and administration;
Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
Are WE what YOU are looking for?
If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for!