Do you want to be a part of a dynamic hospitality group that will take your customer service skills to a new level? Do you enjoy contributing to the guests’ travelling experience? Then this job might be the right fit for you!
Hotel Vondel Garden is looking for a well organized, proactive and resourceful day receptionist to join their international team. Hotel Vondel Garden is a recently renovated 3 star hotel located just a few meters away from the museum district and Vondelpark. Being able to combine both the city and the nature vibes, this hotel has an ideal location.
At hotel Vondel Garden we handle guests with extra care and we take the extra mile to make them feel welcome and comfortable. Our fun international team contributes to creating beautiful travel moments for the guests.
As a receptionist, you will be the main contact person for the hotel during the day. You will be handling potential requests and complaints while dealing with administration tasks. You will provide useful information to the guests and offer great customer service.
What are we looking for?
Professional attitude and appearance
Solid verbal and written communication skills (english), second language(s) is a plus
Organization and administration skills
You are proactive, take initiative and you are a born team player.
You are stress resistant and resourceful
You inspire your team to go all the way for our guests
What are your main tasks?
Check-In and Check-Out processes
Receiving and handling reservations
Coordinating and organizing guest requests
Handling incoming phone calls
Provide useful information about the hotel and the city