Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Booking
The Hospitality Host will work together in a small team to make sure Booking employees, visitors, vendors, new hires and candidates for job interviews are warmly welcomed and supported in the reception- and service area of our Global Headquarters in Amsterdam.
They will be overall responsible for providing a perfect welcome to Booking guests and providing them with a real Booking.com experience: a friendly, high level, personal, inclusive, responsive and supportive ‘wow’ experience to remember.
They will need to be proficient at hospitality, and willing to go that extra mile for a high level of service. They will play an important role in people’s first impression of Booking.com and know how to make a difference.
The core tasks of the Hospitality Host are to set up, manage and ensure flawless and timely execution of all tasks, guidelines, processes and contracts that ensure an efficiently run office location(s). These include (but are not limited to):
Have an open and responsive approach to answering questions and handling remarks, complaints and/or demands from all guests and employees
Act as a central point of contact in the reception or service area. During events this could also be in another area such as the boardroom or the auditorium
Make all our guests (visitors and colleagues) feel welcome. Proactive approach, welcome and guide the guests when needed
Assist visitors in the entrance area with the self check in
Supervising the representativeness/cleanliness of the reception/service area and the self service reception pods
Think and act from the perspective of the guests and acts service and hospitality minded
Eye for detail and anticipate on this
Handles questions in detail and a customer friendly way
Registers incoming reports, questions and complaints and informs the Service Area
Proactively monitor behavior of visitors and employees, close communication with security
Coordinate wardrobe and preparing/issuing access badges during events
Supporting in administrative tasks
Performing other tasks in consultation with manager
Identifying opportunities for improvement and report them
Seek for collaboration Office Management team when needed and show ownership while performing daily tasks
Be an active member of the Emergency Response team (ERO)
1+ years relevant working experience in hospitality, client services or other kinds of supporting function, preferably in a dynamic and international environment
Basic computer experience with Google/Windows applications
Excellent Dutch and English communication skills both spoken and written
Excellent customer service
Representative and hospitable
An open attitude
Social with considerate behavior towards the guests
Communicative and outgoing
Service with a smile
High level of independence
Patient and composure
Flexible (also in working hours)
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.