Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      November 20,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Helpdesk Assistant

    About Telnyx
    Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built, private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we're processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We're working to democratize worldwide access to real-time communications over the internet.

    Helpdesk Assistant
    This role is based out of the Telnyx Amsterdam office. You must be able to work from the Amsterdam office at least three times a week to be considered for this role.
    About you
    You are a high energy individual with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative.
    The opportunity
    This role requires a blend of traditional IT knowledge and experience, and knowledge on supporting Office Operations. A successful candidate will be a creative thinker, have a gritty work ethic, and great time-management and triage skills. This position will require someone who enjoys working collaboratively with teams and can self-motivate when working independently. This position will involve a lot of hands-on work with technical systems in the office, supporting local employees, and maintaining the office operations on a day-to-day basis.

    • Support, manage and deploy local infrastructure to the office
    • Troubleshoot any issues with our in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms)
    • Manage, improve and design office technology solutions such as digital signage and IoT solutions
    • Create and update documentation (internal documentation, help articles, cultivating self-service within the company)
    • Support management of the office such as working with the landlord, ordering supplies, and setting up desks and conference rooms
    • Supporting local event planning and execution
    • General Administrative support
    • Support, manage, and deploy Zero-Touch workstation deployment and remote management
    • Support a robust technical desk solution (Linux, Windows and Mac)
    • Work with vendors on procurement, returns and repairs
    • Continually improve the hardware and software options within the company
    • Develop remote friendly solutions

    Who we're looking for

    • Experience using Linux, Windows and macOS
    • Experience being a helpdesk agent, technical support or other technical liaison
    • Experience working with employees to support needs, requests and complaints
    • Experience automating yourself out of manual tasks
    • Willingness to learn and step outside your comfort zone
    • A/V and Telecom equipment experience
    • Interpersonal skills
    • Creative thinking skills

    Bonus points for

    • Previous VOIP experience
    • International work experience

    How we work
    Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We're a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We're a concierge customer success team and a 24/7 support team. We're a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We're an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today's customers demand.
    We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you're on, you're plugged in, supported, and helping to shape the future of communications.

    • Unlimited Paid Time Off (PTO) for full-time and contract employees
    • Annual professional development budget
    • Volunteer Days
    • Top-notch equipment
    • Fitness & wellness stipend
    • Monthly home cleaning stipend

    You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

    Job Type: Full-time

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