Hi new colleague?
Nice to meet you. My name is Francisca, HR Business for the Pestana Amsterdam Riverside. A beautiful hotel where we are looking for passionate colleagues. Are you a colleague who knows how to deal with busy challenging days? You are a fan of bottom-up ideas and ensure that the right ideas are worked out and implemented. Are you service orientated, hardworking and do you love to work in the exciting hospitality branch? Then we are looking for you!
We are going to reimplement our guest relations department and therefore we are looking for a guest relations supervisor that will rebuild the department. The guest relations department will be an integral part of the front office and is responsible for all types of guest’s requests, both pre, during and post stay, also quality review (online and offline) will be part of your responsibilities. The Guest Relations Supervisor will report into the (assistant) front office manager.
The PESTANA HOTEL GROUP is the largest multinational group of Portuguese origin in the tourism sector, is present in 16 countries, has 12,000 rooms under direct management, has a global team of 7,000 professionals and is chosen by over 3 million customers/year. Our Hotel specifically count with 154 rooms & suites, a Spa, including an indoor swimming pool and sauna, a gym, 10 meeting rooms and our beautiful restaurant & bar. This hotel is your new luxury home in Amsterdam.
What will you be doing:
Responsible for the Guest Relations Department and day-to-day operations
Review arrival lists to welcome guests
Respond to (special) guest requests and inquiries, both pre- and during stay
Provide information about the local area and must-sees and promote (internal) services
Anticipate guest needs and build a relation with guests
Address customer complaints and escalate to (front office) management when needed
Ensuring all guest feedback and correspondence (negative & positive) is responded to and ensure improvements are made
Full-time employment, 38 hours average per week.
Salary in accordance with the collective labour agreement for hospitality (Horeca CAO) appropriate to the position and experience.
A dynamic but relaxed, international work environment
Friendly, passionate & fun colleagues
Special discount rates for over more than 100 Pestana properties worldwide
International growth opportunities, as priority is given to applications within the Pestana Hotel Group worldwide
Learning and development opportunities through our online courses.
1-night Guest Experience in our hotel including breakfast
Congratulations, you have reached the end of this vacancy!
Does this mean that you are still enthusiastic? And do you see yourself in our team? Then I invite you to be creative and share your motivation to firstname.lastname@example.org.
We value people that:
Are natural motivators with a good portion of personality.
Have prior experience in a guest relations, front office or concierge role.
Have completed an education in hotel or leisure management (MBO).
Are very service oriented, going the extra mile comes naturally.
Someone with a hands-on and pro-active mentality.
Loves responsibility and handles stressful peak periods like a pro.
have a flexible, and positive approach.
Are problem-solvers who likes to take on challenges.
Have great communication skills in English and preferably Dutch.