Job Properties
  • Job Type
    Full-time Position
  • Category
    Healthcare jobs
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Nieuwegein
    • Date Posted
      July 22,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation

    Global Support Analyst

    Description

    This position supports the success of PRO Unlimited by adding a value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. This Global Support Analyst position requires responsibility for end user support of PRO Unlimited’s proprietary applications and systems. Global Support Analysts support customers with questions, requests, and basic trouble-shooting for our products and services.

    Primary duties include

    • Support internal and external users of PRO’s proprietary application, Wand.
    • Respond to inquiries via phone, email and chat
    • Create/update/follow-through on tickets to resolution
    • Meet SLAs and individual metrics
    • Recommend/update process improvements
    • Mentor/train new Global Support Analysts
    • Sense of urgency and ability to escalate system outages to Management
    • Must Maintain Confidential Information and Follow Procedures for Work processing

    Minimum Qualifications

    • Bachelor’s Degree or 2-3 year’s work experience in a Helpdesk call center
    • Fluent in English and Dutch
    • Customer Focus - excellent customer service, listening skills, strong and clear communications, and ensuring customer satisfaction.
    • Demonstrates a high level of professionalism and strong work ethic
    • Good problem-solving, troubleshooting and analytical skills
    • Proficient with Microsoft Office – Excel, Word, Outlook and Internet
    • Team player – works well with others, supports and assists other team members.
    • Employee work performance is in alignment PRO Promise, especially these attributes:
      • Is service oriented, delivers on customer centric solutions.
      • Is a critical thinker, displays strong reasoning and decision making.
      • Is resilient, manages change and pressure with tenacity and adaptability.
      • Is emotionally intelligent, aware of and respects diverse opinions and personalities.
      • Takes ownership and demonstrates responsibility.

    What we offer

    • A comprehensive onboarding program and colleagues who will help you get familiar with the organization
    • A competitive salary with good secondary benefits
    • A guaranteed 13th month
    • 31.5 vacation days based on full time employment
    • A pension plan
    • A laptop
    • Nice extras such as a vitality program
    • Annual training courses
    • Various social and sporting activities to get to know your colleagues even better

    Sollicitatieprocedure

    1. Solliciteer

    Leuk dat je solliciteert! Wij nemen zo snel mogelijk contact met je op.

    2. Kennis maken

    Hilko belt je op om kennis te maken.

    3. Eerste gesprek

    Je komt langs voor een kop koffie of thee en een goed gesprek.

    4. Vervolggesprek

    Hebben wij een klik? Dan volgen er één of meerdere vervolggesprekken

    5. Contractvoorstel

    Wij doen jou een passend voorstel.

    6. In dienst

    Welkom bij Brainnet!

    Vacaturekenmerken
    Functie Global Support Analyst
    Branche PRO Unlimited
    Uren 40 per week
    Opleidingsniveau Bachelor
    Werkervaring 2-3 years
    Vragen over deze vacature?

    Neem contact met mij op

    Hilko Kooistra Corporate recruiter
    +31 (0) 30 602 16 17 06 - 46 10 16 06 06 - 46 10 16 06 hilko.kooistra@brainnet.nl LinkedIn

    Vacaturekenmerken
    Functie Global Support Analyst
    Branche PRO Unlimited
    Uren 40 per week
    Opleidingsniveau Bachelor
    Werkervaring 2-3 years
     
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