Position Title: Global Mobility Coordinator Job Title: Global Mobility Coordinator Job Family: Global Mobility Team and department: Global Mobility – Global Rewards Location: Amsterdam Current Job Grade: 7
1. Scope of the job
Job purpose : Administrative and coordination support to the Global Mobility Advisor for around 200 assignees assigned to approx. 25 OpCos
Ensure that all internationals (incl family members) are taken care of and are offered high quality support and service.
Together with the Global Mobility team, help to deploy and be able to explain HEINEKEN’s Mobility policies.
Contribute to the continuous development of the Global Mobility administration processes.
Be proactive in signaling areas of improvement and to take ownership in creating solutions and best practices.
Accurately maintain data in Global Mobility & HEINEKEN systems, including confidential personal data, policy exceptions etc. (including start, during and end of assignment)
Draft cost projections, documentation and prepare assignment calculations and letters.
Prepare the monthly Global Mobility net payments (payroll) process
Manage notifications of new assignments to internal stakeholders
Coordinate the delivery of services to assignees eg immigration, tax, relocation, culture training etc. from external vendors
Answer questions from assignees and stakeholders
Maintain a proactive role in the assignment process, anticipate issues and respond appropriately.
Track status of assignees, communicate updates and align with Advisor
Stay informed about topics in the region, gain knowledge on immigration, social security, etcetera
Other special project work as assigned from time to time.
Budget responsibilities / quantitative dimensions: No Number of direct reports: None
2. Business context
Reports to : Global Mobility Advisor
Structure or context:
(organisational chart) HEINEKEN assigns employees internationally to achieve our business goals. International assignments help HEINEKEN to:
build local capabilities,
fill local skills shortages
fill key leadership positions
During their assignment the international is supported by the Global Mobility department on all subjects relating to their assignment.
Key contacts and contact purpose:
International assignees and their families.
Global and Regional HR colleagues, OpCo HR and Finance colleagues and People Operations team
Functional Business Partners and OpCo Line Management
Vendors, including our global partners for removals, tax, medical, Cultural Support Provider, Partner Support and relocation.
Measures of success
Accuracy and efficiency.
Collaboration with team members.
Feedback from key contacts.
Challenges • Balancing multiple priorities
Interacting with challenging stakeholders.
4. Position profile Qualifications:
High school plus further study (e.g. college diploma)
2-4 years of experience in HR/finance administration/support
working in an international service-oriented environment
strong Microsoft Office skills
knowledge of SAP is a plus
Customer empathy and a good feeling for service
Great communication skills and the ability to work under pressure with a calm and professional manner.
Strong Team player
Strong planning, prioritizing and organising skills