Full-time Customer Support Spain (Spanish-speaking)
TicketSwap is on a mission to become the world’s favourite platform for fans to buy and sell tickets for their favourite music, sports, comedy and theatre events. With over 6 million users in 36 countries, TicketSwap’s goal is to provide a safe, secure and fair way for fans to experience their favourite artists, festivals, sports teams and more!
We are excited to grow our fanbase in 2022 - further boosted by our first ever funding round - which comes at a time when TicketSwap is expanding globally into new countries, as live events return all over the world.
Our Customer Support is the front line; dealing with fans questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a Spanish-speaking Customer Support hero who will be responsible for providing the best customer service to our fans in Spain!
FULL-TIME · AMSTERDAM
What will you be doing?
Live problem-solving through phone, chat, email and social media;
You make sure that mistakes from sellers are being corrected and you find ways to prevent this from happening in the future;
You make sure the FAQ's stay up to date and help us improve other texts;
You recognize fraudulent behaviour and help us prevent this in the future;
Taking our Spanish customer support to the next level;
You speak and write both Spanish and English fluently;
Dutch is a bonus;
You are available for 40 hours per week;
Being customer-friendly is your second nature, you are a customer enthusiast;
Helping other people succeed is what you're passionate about;
You have a keen interest in the event industry;
You are representative and friendly.
TicketSwap Perks & Benefits
At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.