Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English Spanish
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      August 25,2022
    • IMG_6430
    • VISA
    • Premium Package

    Full-time Customer Aftersales Spanish-speaking (Amsterdam ba...

    TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached over 8 million users across 36 countries. As concerts, festivals, and parties burst back to life, we’re seeing explosive growth with a record number of ticket sales . This is the perfect moment post-pandemic to join a company working within the live events sector and a unique opportunity to join this passionate and ambitious tech scale-up.

    We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.

    Do you have what it takes to become a real Customer Aftersales agent?

    Full-time · Amsterdam

    What will you be doing?

    • Investigate why a customer couldn't enter the event;
    • Act as a mediator between the seller and the buyer;
    • Work on smart templates to improve the workflow;
    • Process feedback on problematic tickets;
    • Monitor the overall quality of work based on data and customer surveys;
    • Deliver ideas that improve the user experience and flow;
    • Take our customer support to the next level;
    • Delivering happiness & fair solutions!

    About you

    Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:

    • Located in or near Amsterdam;
    • Full-time available (40 hours, Monday to Friday from 09:00 - 18:00);
    • Your Spanish and English skills (both written and verbally) are through the roof;
    • It's a big advantage if you master any additional languages;
    • Interested in the event industry;
    • Representative and friendly;
    • Not afraid of Friday after work drinks, lasers and smoke machines!
    We are passionate about building a team of diverse minds and individuals, and are particularly enthusiastic about receiving applications from people who identify from a wide variety of cultural backgrounds or as disabled, as they are underrepresented in our sector and workforce. TicketSwap is a place where we truly believe that celebrating individuality and plurality of ideas contributes not only to our team dynamic, but also our business strategy.

    TicketSwap Perks & Benefits

    At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

    Diverse team with 25+ nationalities

    Healthy lunch & snacks everyday

    Macbook and a
    27'' monitor

    25 paid holidays
    a year

    Friday drinks
    at the office

    Pension plan, fully paid by us

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