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Full-time Customer Aftersales English-speaking (Amsterdam ba...+ 查看更多
TicketSwap is on a mission to become the world’s favourite platform for fans to buy and sell tickets for their favourite music, sports, comedy and theatre events. With over 6 million users in 36 countries, TicketSwap’s goal is to provide a safe, secure and fair way for fans to experience their favourite artists, festivals, sports teams and more!
We are excited to grow our fanbase in 2022 - further boosted by our first ever funding round - which comes at a time when TicketSwap is expanding globally into new countries, as live events return all over the world.
We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.
Do you have what it takes to become a real Customer Aftersales agent?
Full-time · Amsterdam
What will you be doing?
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Investigate why a customer couldn't enter the event;
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Act as a mediator between the seller and the buyer;
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Work on smart templates to improve the workflow;
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Process feedback on problematic tickets;
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Monitor the overall quality of work based on data and customer surveys;
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Deliver ideas that improve the user experience and flow;
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Take our customer support to the next level;
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Delivering happiness & fair solutions!
About you
Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:
- Based in or near Amsterdam;
- Full-time available (40 hours, Monday to Friday from 09:00 - 18:00);
- Your English skills (both written and verbally) are through the roof;
- It's a big advantage if you master any additional languages;
- Interested in the event industry;
- Representative and friendly;
- Not afraid of Friday after work drinks, lasers and smoke machines!
TicketSwap Perks & Benefits
Diverse team with 15+ nationalities
Healthy lunch & snacks everyday
Macbook and a
27'' monitor
25 paid holidays
a year
Friday drinks
at the office
Pension plan, fully paid by us