TicketSwap is on a mission to become the world’s favourite platform for fans to buy and sell tickets for their favourite music, sports, comedy and theatre events. With over 6 million users in 36 countries, TicketSwap’s goal is to provide a safe, secure and fair way for fans to experience their favourite artists, festivals, sports teams and more!
We are excited to grow our fanbase in 2022 - further boosted by our first ever funding round - which comes at a time when TicketSwap is expanding globally into new countries, as live events return all over the world.
We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.
Do you have what it takes to become a real Customer Aftersales agent?
Full-time · Amsterdam
What will you be doing?
Investigate why a customer couldn't enter the event;
Act as a mediator between the seller and the buyer;
Work on smart templates to improve the workflow;
Process feedback on problematic tickets;
Monitor the overall quality of work based on data and customer surveys;
Deliver ideas that improve the user experience and flow;
Take our customer support to the next level;
Delivering happiness & fair solutions!
Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:
Based in or near Amsterdam;
Full-time available (40 hours, Monday to Friday from 09:00 - 18:00);
Your English skills (both written and verbally) are through the roof;
It's a big advantage if you master any additional languages;
Interested in the event industry;
Representative and friendly;
Not afraid of Friday after work drinks, lasers and smoke machines!
TicketSwap Perks & Benefits
At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.