Job Properties
  • Job Type
    Full-time Position
  • Category
    Grooming & Personal Services
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      August 18,2022
    • IMG_6430
    • VISA
    • Premium Package

    Full-time Customer Aftersales English-speaking (Amsterdam ba...

    TicketSwap is on a mission to become the world’s favourite platform for fans to buy and sell tickets for their favourite music, sports, comedy and theatre events. With over 6 million users in 36 countries, TicketSwap’s goal is to provide a safe, secure and fair way for fans to experience their favourite artists, festivals, sports teams and more!

    We are excited to grow our fanbase in 2022 - further boosted by our first ever funding round - which comes at a time when TicketSwap is expanding globally into new countries, as live events return all over the world.

    We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.

    Do you have what it takes to become a real Customer Aftersales agent?

    Full-time · Amsterdam

    What will you be doing?

    • Investigate why a customer couldn't enter the event;
    • Act as a mediator between the seller and the buyer;
    • Work on smart templates to improve the workflow;
    • Process feedback on problematic tickets;
    • Monitor the overall quality of work based on data and customer surveys;
    • Deliver ideas that improve the user experience and flow;
    • Take our customer support to the next level;
    • Delivering happiness & fair solutions!

    About you

    Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:

    • Based in or near Amsterdam;
    • Full-time available (40 hours, Monday to Friday from 09:00 - 18:00);
    • Your English skills (both written and verbally) are through the roof;
    • It's a big advantage if you master any additional languages;
    • Interested in the event industry;
    • Representative and friendly;
    • Not afraid of Friday after work drinks, lasers and smoke machines!

    TicketSwap Perks & Benefits

    At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

    Diverse team with 15+ nationalities

    Healthy lunch & snacks everyday

    Macbook and a
    27'' monitor

    25 paid holidays
    a year


    Friday drinks
    at the office


    Pension plan, fully paid by us

     
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