Job Properties
  • Job Type
    Full-time Position
  • Category
    Tourism, Recreation & Event Management
  • Languages
    English Dutch
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      September 14,2022
    • IMG_6430
    • VISA
    • Premium Package

    Front Office Supervisor | Fulltime | NH Utrecht

    Our hotel is perfectly located; next to the Central Station, Beatrix theater and the Jaarbeurs. Our guests can walk straight through the shopping center Hoog Catharijne into the city center. Our hotel is the largest hotel in Utrecht and we have a nice mix of business and leisure guests. During the week we welcome many conference-, meeting- and trade fair guests. In the weekend we mainly welcome guests who enjoy leisure activities. In short, every day is full of surprises. New colleagues are instantly welcomed into our team, and we have welcomed many colleagues from other NH hotels for the next step in their career. We often work together with our cluster hotel NH Centre Utrecht (Janskerkhof) and it could happen that you are also scheduled to work there occasionally. Another opportunity to broaden your horizon, isn't that great?

    ''My team feels like family to me." - Reinout, Banqueting Employee & Organizer

    What's in it for you?

    • A year-end bonus for every employee with a maximum of 100% of your monthly gross salary;
    • To show you how happy we are with you as our colleague, we give you a Signing bonus after your first 3 months of € 250,- gross and a second Signing Bonus after 12 months of € 500,-gross;
    • Refer-a-friend bonus of € 500,- gross;
    • Welcome @ Work: dine, spend the night, and have breakfast in your own hotel;
    • Spend the night in our hotels all over the world for €36,- or €72,- per night and enjoy a 30% discount in our restaurants/bars;
    • Discounts up to 25% for your friends & family;
    • Discounts in all kinds of (web) shops;
    • Stay fit with our Company Fitness, Bicycle- and Sport Plan;
    • From short (training) courses to internal trainings, NH University is your internal training institute. In addition, when you are ready for the next step in your career, we offer plenty of internal career opportunities in The Netherlands and abroad;
    • Salary scale 6 Horeca CLA. Depending on your experience this is usually between €2.242 – €2.758 gross per month (based on a full-time contract);
    • A new family.

    What's in it for us?

    • Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
    • You are a 'Natural Host' and have some years' experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
    • You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
    • You enjoy variety in your work and working hours and working in a team gives you energy.

    A day in the life of a Front Office Supervisor
    06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
    07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
    08:00 You have checked today's arrivals and communicated the details to the other departments.
    10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush'.
    12:00 Enjoy your lunch with colleagues from other departments.
    13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
    14:00 You make sure the handover is updated for the evening shift.
    14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
    15:00 Time to go home!

    Are you the one we are looking for? !

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