Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.
Do you feel intrigued already?
Because we are looking for a Front Office Manager!
A leader who likes to manage a diverse team;
Someone that loves the day-to-day Front Desk operations buzz;
A natural motivator with a good portion of personality;
Enthusiasm and a hands-on mentality to bring the reception to the next level;
A living and breathing example of how to make the guests’ stay personalized and memorable;
A true “Andaz host” who delivers the brand promise at all times.
What does the ROLE entail?
Supervising, coaching, counseling and training the Front Office team to reflect our service standards and procedures (including how to greet guests and courteously solve guest requests);
Ensuring all operations and cash handling are done per policies and procedures;
Verifying that accurate room status information is maintained and properly communicated;
Performing all Front Office operational tasks as needed, to facilitate service and show presence;
Analyzing, investigating, resolving and documenting all guest complaints;
Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
Coordinating reports from guests regarding rooms requiring urgent maintenance;
Preparing schedules, wages and attendance lists;
Actively participating in the selection of Front Office employees.
What’s in it for YOU?
A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
An entry to the Hyatt Family, a place where we care for people so they can be their best;
12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa
A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
Uniform provided and laundry is taken care of in house.
25 Vacation days
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”
To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
Social Activities; Team building outings, Sports/wellbeing activities
Hotel gym access
“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”
International working experience with future international transfer happily facilitated.
Personal development plan, in order to reach your full potential.
A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.).
“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”
An International team of over 15 different nationalities
Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.
At least 2 years of experience working as a (Assistant) Front Office Manager, having great leadership skills alongside encompassing knowledge of Front Office operations and administration;
A relevant degree in Hospitality or Tourism Management, or equivalent experience;
Very familiar with Amsterdam and everything she has to offer;
Encouraging, motivating and reassuring;
Great language and communication skills in English and in Dutch (both mandatory);
You do not hold back from all front desk related administrative tasks, projects and responsibilities.
Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
Does the above describe you, the way you love to work and the people you want to work with?
If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking fo.
Open Positions from Andaz Amsterdam, Prinsengracht