We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!
The 99-key Holiday Inn Express & Suites Deventer will comprise 83 standard rooms plus 16 suites, providing the first aparthotel facility in the area. Whilst each suite includes a kitchenette, living space and separate sleeping area to cater for longer-staying travellers, guests will still benefit from the hotel’s wider facilities, including complimentary Express StartTM breakfast. With extensive car parking, the property’s location on the outskirts of Deventer along the A1 motorway, which connects The Netherlands and Germany, and proximity to the bus line 6, with onward rail connections across Europe, ensures the hotel will be easily accessible.
What we give in return?
Salary range €2480 - €3100
25 holiday days
Day off on your birthday
Travel allwance & free parking
Complementary stay at the hotel after your probation period
Cycas smiles Reward & Celebration program
Get attractive employee discounts in all IHG hotels world wide!
Employee discounts in our other Cycas Hospitality properties
Become part of a young growing hospitality company
What do you bring with you?
Have excellent communication skills in English. Dutch is preferred but not required.
Have previous experience working with Opera.
You have leadership experience
Not afraid to make decisions independently and in cooperation with the Operations Manager.
Passionate about people and teamwork.
Have a hands-on mentality and ability to work independently.
Be organized and a have a great eye for detail.
Job wise you are expected to:
Assist our operations manager by being the best welcome host you can be. It’s vital that our guests are warmly welcomed, as you read and respond appropriately to what they want and need.
Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire, and motivate your team to make sure they meet our main goal, happy guests!
Be an excellent problem solver and do not shy away from a challenge, as you are creatively and with a sense of humour solve our guest’s issues and complaints.
Have great OPERA knowledge.
Ensure that you and your team assist guests in the desirable, friendly, courteous, and professional manner with check-in and check-out, ensuring that any special requirements are noted and passed to the appropriate department.
Direct the day-to-day activities of your team; plan, organise and assign work and advise your team of formal policies and procedures.
Ensure your department rolls out and adheres to Radisson standard operating procedures.
Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the operations manager if needed.
Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
Manage the operation of the hotel switchboard to the company standard, ensuring that all messages are correctly handled.
Make the rota of the front office department, manage overtime and holidays.
Carry out bi-annual performance reviews of the front office team.
Maintain a good relationship with internship departments of hospitality related schools and manage trainees.
Point of contact for external parties like: outsourced night company, bike rental company, taxi company, external concierge services like tickets & tours.
Monthly review of departmental costs & incomes like bike commissions, 3rd party reservations commissions, upsell revenue, late check-out revenue, Oaky upsell revenue, etc etc.
In liaison with human resources recruit and select new associates, contract conversations, performance reviews, etc for the front office department in liaison with the operations manager.