Does "Hospitality" runs through your veins? Are you that ambassador of Amsterdam, who cannot get enough of sharing the secrets of the city? Do you love to connect and engage with guests and surprise them repeatedly? Well, this could be your chance; we are looking for our Front Office Host at Max Brown Canal District in Amsterdam! The one that will make sure that every Max Brown guest will feel like a local.
Our Front Office team at Max Brown Canal District consist of 7-9 team members. As a team, we work closely to build and maintain the team spirit high and energetic! This team has many talents and keeps on developing their Barista, Cocktails, and local beer skills. A team to feel free who you are as individual. Our team wants to create cozy and charming homebased for all ambassadors, guests & friends.
We aim to help each other within the team and support our locals to maximize our common goal to spread the joy of cozy travelling to as many people as possible.
How do we intent to accomplish this?
By trying to get in touch with you, to hire the best of the best in the industry.
You are an easy-going and hospitable professional with both front office and bar skills;
It’s in your nature to stay up-to-date, discover all new inside-outs of Amsterdam and their secrets to share with Max’s guests;
You have previous experience as a Front Office Host and would love to combine it with your F&B skills;
You are able to create and nurture a cozy and fun environment to your guests and team.
Welcoming and being the first point of contact either from a front office or bar perspective;
Working with the team to deliver an unforgettable guest experiences;
Process and handling all guest check-ins, checkouts, calls, requests and questions;
Handling bookings/ reservations and/or providing information about reservations in absence of the booking office ( during evenings, nights and weekends);
Providing guests with directions and information about the secrets of the city;
Working closely together with our housekeeping and maintenance team.
MBO diploma or Bachelor degree, preferably MHS/HHS or tourism education;
Minimum one year of relevant work experience in a Front Office role (internship including);
Flexibility in working morning, evening and night shifts and weekends.
About Max Brown
We are Max Brown - an inclusive, down-to-earth and charming hotel brand that treats guests as locals and locals as guests. We don't try to be cool and we don't chase the latest trends. Instead, we focus on providing our guests with a comfortable and tasteful, but never overly complicated stay. We give them the essentials they need when visiting our cities and we make sure they feel excited yet relaxed.
About Sircle Collection
Max Brown is part of Sircle Collection, an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. Over the past 10 years, our Amsterdam-based company has grown to include three hotel brands in 13 locations, three restaurants, a design concept store and three landmarks - all located in some of Europe's most inspiring neighbourhoods. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, as well as the properties of the W Amsterdam, the Edition Milan and many more. In everything we do, we are focused on creating special and surprising experiences for our guests.
Our company values
We offer genuine service: we believe in the importance of hospitality, and we respect and cherish the communities around us;
Creativity is our backbone: every member of our company is creative, and we use that to create customised, one-of-a-kind experiences;
We are ambitious: we are always looking for the new, next and different, and we believe in growing ourselves;
We are surprising: we are changeable, we don't settle, and we embrace uncertainty.
Benefits & Fun
Primary conditions of employment (market conform Horeca CAO);
Discount Hotels: Employee rate (50%) and Family & Friends rate (30%) (Netherlands, Spain, Germany and Austria);
A great team & leading hotel company;
Discount at XBANK (10%): a unique concept store with Dutch art, fashion and design;
Paid moving day;
Fun & wellbeing activities such as weekly Bootcamp @ Sir Adam;
Personal training and development programmes.
How to apply?
Are you eager to be part of our Max Brown Front Office team and keep on contributing more?
Please send us your CV and motivationMax Brown would love to meet you!