Front Office Back Office Employee | Fulltime | NH Groningen
NH Groningen is located next to the hospital and within 5 minutes walking distance to the "Grote Markt". Besides the leisure guest who wants to discover the city and surroundings, we also welcome business guests, but what makes our hotel unique is that we also welcome guests or their family who need to be in the hospital across the street.
Are you independent, do you get a kick out of pampering our guests, and do you like to work in a great team? Then you are a perfect fit for us! New colleagues are welcomed instantly, and commonly our students continue to work with us after their internship and grow within the company.
"We have a good atmosphere in the team, which makes working int the hotel very nice!". – Kristel, Receptionist
What's in it for you?
Unique in the hospitality industry: a year-end bonus for every employee with a minimum of 50% of your monthly salary;
Welcome @ Work: dine, spend the night, and have breakfast in your own hotel;
Spend the night in our hotels all over the world for €36 or €72 per night and enjoy a 30% discount in the restaurants/bars;
Discounts up to 25% for your friends & family;
Discounts in all kinds of (web) shops;
Stay fit with our Company Fitness Plan;
From short (training) courses to internal trainings, NH University is your internal training institute. In addition, when you are ready for the next step in your career, we offer plenty of internal career opportunities in The Netherlands and abroad;
Salary scale 6 Horeca CLA. Depending on your experience this is usually between €2.242 – €2.758 gross per month (based on a fulltime contract);
A new family.
What's in it for us?
Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us. Knowledge of SAP is important in this position;
You master a professional level the Dutch and English language, both verbally and in writing.
You take initiative and have a flexible and proactive attitude. You are a strong communicator with both internal and external stakeholders. You enjoy helping at the Front Office when necessary.
You have strong financial skills and enjoy analyzing data. You always try to come up with a solution.
What are you going to do? In this position you are the driving force behind the administration of the Front Office of the hotels in the cluster NH Amsterdam Noord and NH Amsterdam Zuid. Thanks to your eye for detail and dedication, everything in the field of payments, commissions, and KPI's is well organized. You are responsible for achieving and improving KPI's for the hotel. To achieve these goals, you will be in close contact with the Northern Europe Excellence Team and other parties such as the Finance department and Onyx.
Your main responsibilities are:
Analyzing and solving problems in DFM/DWP and Voxel.
Follow-up of outstanding debts (C customers and in DWP A and B customers).
Verify that commissions are correctly loaded into the system (for parties such as Booking.com and for Meeting & Events groups.)
Taking care of credit and money differences.
Providing input for exceptions for KPI calculations.
Assist in the processing of invoices and prepayments.
Support and training of the Front Office employees in Back Office related tasks.