Are you fluent in English and preferably another European language, and do you have experience in schemes fraud and chargeback regulations? Then read on and apply!
Within the role, the Fraud Risk Manager coordinates merchant information requests and rule changes for all Worldwide merchants focus on Europe, Middle East and Africa). The Fraud Monitoring Manager also drives investigative activities in response to acquirers, schemes, and the Police, regarding fraud-related investigations.
This is you:
Ideally, you have 5 years of experience in managing fraud risk and control within a financial/payment environment. You’re our dream candidate if that’s within e-commerce as well! Working with SQL is something you have done before and you’re comfortable representing our company to external people on risk management topics. We prefer someone who can work 5 days a week, sometimes outside regular business hours.
Your day-to-day responsibilities, deliverables, and tasks:
You are part of the Fraud Risk Team – this team conducts monitoring of Worldwide merchants using in-house and third-party systems to reduce fraud losses and fines resulting from inadequate fraud risk management.
Within this team you will maintain the fraud risk early warning program using the Intensive Chargeback Elimination program, chargeback and refund data, and assist merchants to mitigate losses and acquiring bank/scheme sanctions. You will use data analytics to assess the effectiveness of fraud prevention rules used to screen in-flight payments to optimize fraud prevention and minimizing revenue loss attributable to false positives.
You’ll also provide input to stakeholders on possible transaction risk management threats. This includes merchant chargeback problems, breaches of merchant monthly volume limits, or changes in merchant business practices that may warrant further investigation and will conduct analysis to help merchant combat fraud effectively.
Here’s a short overview of the things you will work on:
Management of merchant fraud (fraud against Worldwide)
Management of customer fraud against Worldwide merchants
Conduct analysis and early warning of merchants at risk of entering chargeback monitoring programs
Suggest rules and Implement changes for Worldwide merchants
Management and control of all fraud types and all products
Reduce financial risk by early warning of limit breaches and other early warning signals
Providing an overview on fraud management systems of Worldwide for prospect and existing merchants
You are assigned to a merchant portfolio and you are responsible for boarding and setting up Worldwide fraud solutions for your merchants as well as monitoring and continuous performance improvements of those in your portfolio. While working independently, you work together in a team and support each other when needed. You are also the single point of contact with schemes and banks on fraud-related inquiries.
In this role, you need to be stress-resistant and fast thinking to anticipate our customers’ expectations. Here are some key elements we are looking for:
Speaking fluent English (any other European languages is an asset)
Knowledge of schemes’ fraud and chargeback regulations
Previous experience of working with fraud management tools
Ability to handle stressful situations
Analytical and solving skills
Attention to details / Accuracy
Pro-active and result orientated
Skills we can’t do without:
Critical analysis skills
Team player with excellent communication skills
Creative thinking and problem-solving skills
Ability to manipulate data and form opinions
Fluent in English
Skills we’d like:
User of online and mobile payments
Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel and Power BI)
Fluent in Spanish is a plus
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected in our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.