Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      November 14,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    EUC Deskside Support L2

    • strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
    • Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
    • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
    • Ability to lift / move computer equipment weighing up to 50Lbs.
    • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
    • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
    • Smart hand support for peripheral and networking hardware, including, but not limited to

    monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

    • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling..
    • Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers
    • Experienced in repeat call analysis and developing preventive actions
    • Experienced in Problem management
    • Excellent written and oral communications skills with clients and management as well as people skills.
    • Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
    • Mobile Device Management –(MDM tools Mobile iron & Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting.
    • Good understanding and troubleshooting of Apple devices and apps.
    • Knowledge on VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
    • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
    • Experience of ticketing tools (ServiceNow),


    • Good Customer management skill,
    • Good in oral and written communication, Bilingual resources (for non-English speaking) countires)
    • Able to interact and work with customer at different levels.
    • Self- Driven and result oriented.
    • Really passionate about the work

    Note: We do not provide sponsorship facility. Candidates having residency or work permit can apply!

    Contract length: 12 months

    Job Types: Full-time, Contract

    Salary: €4,000.00 per month

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