The NH Amsterdam Schiphol Airport hotel is centrally located and a swift 7-minute journey by car from the Amsterdam Airport Schiphol. There are many popular attractions not far from the hotel. The Anne Frank House, the Van Gogh Museum, the Heineken Brewery, and Canal Boats are within 20km and easily accessible by car, taxi, or bus. The light and spacious NH Schiphol Airport hotel provides guests with a wide selection of 419 comfortable rooms. Modern features in all of the rooms include free Wi-Fi, flat screen TVs, and coffeemakers. Our Suites are designed to accommodate guests needing larger rooms and include separate living rooms with dining tables. A compact gym, heated pool, and spa are additional amenities provided free of charge for guests. Every morning we serve a delectable breakfast buffet and made-to-order hot dishes upon request. For breakfast, lunch, or dinner, Gusto opens its doors to serve a variety of international dishes, or try The Greenhouse, a cozy dining space, perfect for a relaxed dinner. Business and leisure guests will enjoy our relaxed lobby restaurant, Meeting Point, which serves tasty international selections for lunch and dinner. Our helpful staff is always available to ensure that guests have the best possible stay. Onsite parking and an EV charging station are also available.
What are you going to do?
The position of Duty Manager is one of the most varied positions in the hotel. You are involved in the day-to-day business in the broadest sense: you know what is going on, you arrange every guests needs and you know how to connect the right people. You are a point of contact for guests and, if necessary, you deal with complaints and problems. In addition, you monitor the quality of our service, always striving for improvement. You contribute and implement fun, refreshing initiatives for this. You also decide on solutions for the most diverse bottlesnecks. You step in and help colleagues from different departments when it is busy and you proactively build a good relationship with new guests, returning guests and with colleagues. In short: you are at home in all markets!
Who are you?
You have an enthusiastic personality.
You are flexible but you also stand firm.
You are also service-oriented, you dare to make decisions and you have an excellent command of the Dutch and English language. Both verbally and in writing.
Keeping an overview in hectic situations is easy for you. You remain calm and can distinguish main and side issues. You can also set priorities like the best
You are able to work independently, but you also enjoy working in a team.
You have experience in middle management or at management level in a hotel.
Do you act decisively and do you think in solutions instead of problems? Then you are the person we are looking for!
What do we offer you?
In this position you work for NH Hotel Group, a professional international hotel chain with a dynamic and friendly atmosphere. We understand all too well that our colleagues make the difference and this is reflected in our terms of employment:
NH University: various training and (international) development opportunities.
National and international career opportunities: all NH Hotel Group employees are given priority for internal vacancies worldwide.
Unique in the hospitality industry: an end-of-year bonus for every employee with a minimum of 50% of a monthly salary.
From Groningen to Madrid and from Berlin to Buenos Aires! Enjoy city trips in our hotels worldwide with our special employee rate!
Tip your friends and family about your favorite city trips: they also book through you with the special Friends & Family discount.
We take care of your health and therefore offer discounts on collective health insurance policies and at various gyms. Do you go to work by bike? Then buy a new bicycle with a VAT discount via our Bicycle Plan.
Take advantage of special discounts on various (web) stores and leisure activities on our Employee Benefits Portal.