Dutch Speaking Customer Service Advisor for Specsavers in Malaga
If you like to help others and are confident using phones and computers as part of your daily work, then we have an exciting job for you in our welcoming and fast-growing company,
In the role of Advisor, you will be dealing with inbound and outbound calls to existing customers as well as online chat. You will help them with their questions about orders and products, in doing so you will contribute to achieving the goals set by the client.
A big part of your job is to make sure the customer receives a world-class service and to establish and build long-term relationships with customers.
You will work in our new spacious office in Benalmádena-Málaga where you will become a part of the Webhelp family. As our new colleague, you will experience a professional work environment focusing on unity, development, and diversity.
Supporting and answering incoming calls
Supporting and answer questions via chat
Answer queries on social media platforms
Ongoing focus on providing great customer experiences in every customer contact – including a focus on constant improvement of our customer measurements – such as customer satisfaction
Follow processes and procedures laid out within the project
Work together as a core unit and reach the goal set
You have a native level in Dutch
You are fluent in English
You have strong writing skills
You are computer literate
A legal Spanish contract – from day one. With full access to the social security system (includes access to Spanish Covid vaccination program).
Opportunity to develop your career
Attractive salary conditions
Support with relocation costs when applicable
A modern and open office
Regular employee events and incentives
Paid vacations (4 week + 4 days/ calendar year)
Working hours: 08:00-21:00 Monday-Sunday
WebHEALTH programme initiatives
If you recognize yourself in the description above and you want to be part of our team, send in your CV (in English) with your experiences and skills today.
START: November 2021
LOCATION: Malaga, Benalmádena
EMPLOYMENT TYPE: Full-time
Soort dienstverband: Fulltime
Maatregelen tegen het coronavirus: We are receiving more questions regarding vacancies and practical questions. We understand why and therefore, you can read here how we are responding to the Covid-19 situation. https://www.webhelpnordicjobs.com/pages/being-webhelp-under-covid-19