Your mission Parkos keeps on growing! Due to the great success of Parkos, we are now active in more than 14 countries within and outside Europe. To make this possible, Parkos employees are working hard every day at the office in Groningen. Together with our parking partners, we ensure that our customers can book the best parking deals near the airport. Parkos has won several awards in recent years. Do you want to contribute to our mission? This is your chance!
About the role and team What will you be doing? As a Customer Service Agent, you are the first point of contact for our customers in the Dutch market. Your daily goal is to ensure that our customers are satisfied and can safely park their car in a parking space of one of our parking partners. You like helping people and you are driven to find solutions for the struggles of our customers.
Responsibilities How are you going to do this?
You advise customers in making the best choice for them, taking into account the customers' wishes, but also the services that Parkos has to offer;
You provide information when customers have questions, you do this via telephone and also through a ticketing system that we work with within Parkos;
You are actively involved in the review process that customers go through, in this way you are aware of customer satisfaction and you are engaged in the continuous improvement process of our services. If there is a complaint, you’ll look for solutions with the customer;
Together with your colleagues from the Finance department you are responsible for, and you deal with, payments from customers;
In addition, you are an active sparring partner for our parking partners and you are mediating between the customers and our parking partners.
Your profile Who are you? When you get in touch with a customer, you know how to help the customer with your excellent communication skills and a big portion of enthusiasm. You use your knowledge and expertise to find a solution together. You do not work according to a script here and it is important that every customer is properly heard.
You are available for 32 hours per week;
You master the Dutch and English language orally and in writing, the customers that you are going to help are within the Dutch market and a lot of English is spoken among your colleagues;
Ideally, you have experience working at international customer service, if not you are enthusiastic and motivated to learn the way of working within Parkos;
You are flexible in your way of working, you can switch well and want to move with the changes within Parkos, we are a dynamic organization with many changes taking place;
Why us? What we offer you:
An onboarding process and personal guidance by the Customer Support Manager;
A competitive salary based on your experience;
Ownership, if you have an idea on how we could improve the way we work or how we do things, you will be the one to drive the change and hold your colleagues accountable;
Teamspirit, we think that we can achieve better results if we closely work together. Of course, we celebrate achievements together as well;
Sharing knowledge and 'gezelligheid'. We have quarterly brainstorm sessions on how to improve internal processes. Also, our activity-committee organizes monthly drinks, events and trips.
About us Parkos is an comparison platform for Airport Parking. Our mission is to offer travelers the right selection of parking options tailored to their personal needs and wishes. Like AirBNB has no apartments and Uber does not own taxis, Parkos does not have its own parking spaces. We fulfill a mediating role in the market between supply and demand. By doing this we want to create enjoyable travel experiences. Our headquarters are located in the city center of Groningen. From there we operate in multiple countries in Europe and America. You can also find us in Australia. Our team is enthusiastic and diverse and consist of many different nationalities. We speak a lot of English with each other. We are one of the fastest growing e-Commerce platforms in the Netherlands and of course we work hard to conquer the rest of the world. Parkos is an international organization with big ambitions, and we can use your help to realize our goals! Does a challenge not scare you? Are you happy to take on responsibilities? Is “work hard, play hard” also your favourite slogan? Then have a look at our vacancies and apply today!