Dutch Customer Care Agent - Based in Dundalk Ireland
Job Title: Contact Centre – Customer Care Agent
Required Language: Dutch
Report to: Contact Centre Supervisor
Location: Dundalk, Co Louth
About National Pen: At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.
Overview of Role: We are looking for people like us; hardworking, motivated, driven and of course fun! As our Customer Care Agent in our Contact Center you will act as the first point of contact for our existing client base dealing with incoming sales, account queries and product questions over the phone, email or fax. What you will do: Effectively managing and resolving customer enquires in a considerate and timely manner over the phone or email Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution Input and manage orders received via email or phone Process payments, manage invoice and statement queries and escalate as required Maximizing sales opportunities through upselling Processing customer orders and providing expert advice on the company’s extensive products Tracking of orders, returns, pick-ups and advise customer of updates Translating and proofing orders Nurturing and maintaining great relationships with our customers Meet the team service level targets Maintain up-to-date knowledge of our products and processes Follow the company’s communication procedure, guidelines and policies Ad hoc projects and duties as requested by management
What we give you: (If there’s something important to you that’s not on this list, talk to us! : ) Attractive relocation package Excellent salary - great work is rewarded! Paid holidays First day induction Two weeks paid training Continuous coaching and mentoring Career development program Free parking for your car and bike! Subsidized canteen No Weekend and No Shift work Discounted gym membership Vouchers Staff discount Orientation Assistance including Accommodation assistance, revenue, bank account set up Multicultural environment Sports and Social club Weekly payroll Fun events for employees, friends, and family! Amazing employee referral program so you can bring your friends What we need from you: Must be fluent in the required language, Dutch Minimum of 6 months experience in customer service, building relationships with key decision makers Have the ability to maintain professionalism under pressure An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills Self-motivated and goal oriented Strong customer service and the desire to be successful exceed targets and integrate into a team-based organization Be a good team player Experience with MS office and other systems Excellent telephone manner and communication skills Good English