Crown, an essential supplier to the global food and energy supply chain is looking for an energetic Dispatcher. Together with 40 colleagues worldwide you will be able to make and shape this new role as you like. Are you a fan of Geography and have you worked in Shipping or Logistics before? Then this might be the job for you!
As a Dispatcher you are responsible for planning and scheduling field services within the region. You will work closely with the Aftermarket team to follow up the field service execution steps (field and expenses reports, technician timesheet) and updating the assets management systems as needed.
The Dispatcher is also responsible for the field technician’s travel assistance (visas, vaccines, etc.) and site entrance assistance (safety documentation) to be aligned with the Customer’s requirements. You are reporting to the Regional Field Services Manager and you belong to the international Field Services team.
Who are we?
As a global leader in oilseed processing, our work focuses on innovation and continuous improvement. Bring your creativity and passion for problem-solving to Crown where it’s respected and rewarded. Employees are proud of Crown’s stellar industry reputation, and they should be — they’re the reason Crown is a world-class company.
At Crown, we are committed to developing a diverse workforce and providing a work environment that encourages personal and professional growth. Employees describe Crown as collaborative, supportive, and welcoming. What they love the most? The People.
Track incoming service calls and pre-assign the appropriate technician to the job
Coordinate service scheduling with technician and customer
Responsible for researching and completing information required for entry to specific countries or facilities
Manage and update customer database with complete and accurate information
Oversee service technician’s daily schedules and make updates as needed
Respond positively to calls from customers to understand their needs and effectively schedule service calls
Communicate clearly and efficiently with customers and technicians
Maintain the scheduling calendar
Identify and expedite emergencies, reacting quickly under a diverse set of circumstances
Produce regular reports based on field service data
Contribute with continuous improvement of field services systems and processes
Perform other related duties as required and assigned.
Preferred experience in shipping and logistics roles.
Highly self-motivated to complete tasks in a timely manner
General knowledge of Geography
Ability to manage and execute multiple tasks.
Good written skills and strong verbal skills to communicate clearly and fluently:
America’s Dispatcher: English & Spanish or English & Portuguese (required)
EMEA’s Dispatcher: English & Russian or English & Ukrainian (preferred)
Exhibit a positive attitude when working with customers and technicians
Previous dispatching, project management or schedule coordinating experience is a plus
Proficiency with Microsoft Office (Excel and Word) required
Salesforce knowledge (Field Service Lightning) is a plus.
We offer you This role provides the opportunity to join a global organization. Salary and benefits will be commensurate with qualifications and experience.
If interested, please submit your CV to Michele van der Zande (HR Advisor). Or call for more information 06 2929 2586.