8 marketed biosimilars and a further 15+ in various stages of development, make a strong portfolio where Sandoz has an unparalleled heritage and extensive expertise in the development, manufacturing and delivery of biosimilar medicines to patients and the healthcare community worldwide. The Digital Engagement Manager constantly question the status-quo, to deliver actionable insights to help the company to make a difference in achieving its goals and engaging with customers.
Your Key Responsibilities:
Your responsibilities include, but not limited to:
Design outstanding customer engagement strategies and plans across all (digital) channels and drive in-depth customer insight generation that support strategic and tactical planning of omni-channel sales and marketing initiatives;
Head towards personalization at scale in customer engagement driven by transactional, engagement, behavioral and environmental insights;
Define and implement critical metrics to measure impact and progress of activities and ensure closed loop customer engagement activities;
Support and implement improvement of customer engagement systems, applications and customer relationship management strategies;
Drive and support omni-channel capability-building in the NL organization and host related trainings. Role model the right behavior, approach, and capabilities to develop the maturity of the organization;
Support the marketing and brand teams in their delivery of content led omni-channel strategies and tactics across owned, paid and earned channels with innovative content sourcing strategies to achieve brand objectives/critical metrics;
Collaborate effectively with departments and partners across NL business, regional, global, IT and supporting services and handle coordination of omni-channel projects with other functions;
Ensure appropriate governance and compliance of digital engagement platforms and activities;
Engage smartly by driving problem solving and standard methodology sharing.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
What you’ll bring to the role:
University degree (bachelor) in marketing, business administration or comparable studies;
Proficiency in English (written & spoken) Dutch speaker preferred;
Strong experiences in digital transformation, data warehouse and governance projects;
Strong Digital Marketing track record;
Be a problem solver and possess excellent analytical skills;
Strong innovative approach and “we can do” attitude;
Excellent communicator with experience in influencing across all levels and functions.
Recognized digital marketing, and/or customer engagement certifications;
Experience in effective organizational change and diversity management.
What we can offer:
Competitive salary, annual bonus, pension scheme, voluntary contribution collective health insurance, 27 days annual leave, paid parental leave, flexible working arrangements, home office allowance, employee recognition scheme, bike scheme.
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Sandoz!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Join our Novartis Group Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network