Job Properties
Job Type
Full-time Position
Category
Security & Surveillance
Languages
English
Experience Required
Degree Required
-
Province
-
Date Posted
Desktop Support Level 1+ 查看更多
Desktop Support Level 1
+ 查看更多
Responsibilities:
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice
Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all
IT related issues if no other IT support team unavailable like for MI calls.
Job Type: Full-time
Salary: Up to €4,200.00 per month
Ability to commute/relocate:
- Nijmegen: Reliably commute or planning to relocate before starting work (Required)
Language:
- Dutch (Required)
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