No matter if you’re the biggest sports fanatic, have a ‘minor’ shoe addiction or you own just one pair of sneakers, you know that finding the “perfect” shoe can be challenging. We’re here to help people find that perfect shoe every single time. We have created a way to make a 3D scan of your feet and match that profile with our own (and the world’s largest) database of 3D-scanned shoes. Our goal is to inspire people to do what they love in maximum comfort, whether it’s running a marathon, dancing all night or simply going for a stroll in the park. As an employer, we strive to translate this philosophy into a happy and balanced lifestyle for all our team members, giving them the opportunity to grow and thrive while doing what they love. Like our concept? Read more about it here!
The fit we hope to find
SafeSize is expanding! And we are looking for a French speaking, driven and energetic Delivery & Success Manager to help our customers, foremost in France and Belgium, but could be anywhere in the world. You will be part of the Operations team and you will be responsible for successfully implementing our solutions with our retail customers, making sure our solutions are running in the best possible way, and driving their KPIs to the highest level.
We are looking for someone driven by an urge to serve and help customers, with experience in the world of retail, an interest in the latest technology and of course a healthy dose of love for shoes, fashion and sport! Since you will be the spider on the web and the main communication point for many internal and external stakeholders, you will need outstanding communication and coordination skills. Every project can be different, so you need to be able to familiarize yourself with complex content in a short amount of time.
What you'll do
The role of Delivery & Success Manager entails two parts: implementations delivery management and customer success management.
Ensure successful end-to-end delivery of multiple customer implementation projects (hardware and software) in close collaboration with the customer, account management, operations, development, and product teams.
Autonomously define and manage scope, timelines, workstreams, and risks of complex customer projects.
Implementations include advising the customer the right customer journey, configuring the solution, analyzing and registering of master data (shoe and/or stock data), handling system delivery, organizing trainings, etc.
As part of this, you might travel to the customer to collaborate on site. Furthermore, you might visit stores for implementations, training, and reviews.
Translate customer needs into specific product requests together with Product team.
If pilot, ensure that pilot is successful (i.e., meeting agreed KPIs) to secure further scaling with that account.
Monitor systems’ performance on a weekly basis to take proactive or reactive measures if needed.
Monitor and analyze retailers’ KPIs on a weekly basis and follow-up with customer/store personnel with actions to improve KPIs.
Visit retailers and stores to get feedback on our solutions’ performance and provide updates.
Align with Account Management to discuss commercial upsell/cross-sell opportunities.
Support Account Management and Marketing in trade fairs and other commercial events.
Provide the Product team with insights and feedback for further product improvement.
Be the first-line support for your customers and help our engineers to fix potential technical issues.
What SafeSize offers you
Being a great employer is important for SafeSize. We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiring environment for our team, so everyone can excel and continue to grow.
A sneak peek into our perks:
Learning and Development budget
Volunteer time off: extra time off to spend on assisting a good cause of your choice
An office right next to an NS-station, with a great view, focus rooms, spacious common areas and sit/stand desks
Travel expenses covered
A healthy daily lunch
A work-out room and daily mindfulness sessions
Monthly team events and drinks
And perhaps most important of all: a driven team of talented SafeSizers and inspiring place to work and learn, where we work together according to the five company values:
Be a force for good - Foster passion & fun - Dream big, start small, learn fast - Take ownership Build trust and lend a helping hand
Who you are:
An autonomous decision-maker with exceptional work ethic and commitment to both SafeSize and the customer’s success.
A problem-solver with the ability to understand the customer’s requirements as well as consider the big picture at all times.
A curious individual with the drive to acquire skills, provide and receive feedback, and develop yourself.
An excellent communicator, fluent in English and Italian (written & spoken, which is an absolute imperative for this position) and preferably also in Spanish or French.
A connector who identifies customers’ needs and loves building relations.
A team player who is not afraid to proactively reach out to colleagues and customers in different regions and time zones.
A travel lover, who gets energy from visiting our customers.
A person that thrives in a fast-paced environment.
Tech savvy or interested in digital experiences.
What you bring:
3+ years of experience in Consulting, IT/Digital Services or Operations or another high-paced environment
Proven track record in project management paired with excellent analytical (incl. Excel) skills and attention to detail
Experience in the retail industry or at least a strong interest in this line of business, with a preference for familiarity with the footwear and/or sport industry
At least a Bachelor's degree
Exposure or strong affinity to technology / software development and agile methods
Customer-focus with great business acumen and commercial awareness
Flexibility when it comes to working hours, such as an occasional weekend (stores are often busiest then)
Which steps to take:
If this sounds like you, click the apply button below! We would love to find out why you would be a great match for this position. Please do not forget to attach your CV and add a cover letter, explaining why you think SafeSize as a company and this role specifically are a perfect fit for you. If you have any questions about this position or SafeSize, please contact us by sending a mail to firstname.lastname@example.org.
We do not work with recruiters for this vacancy, so please do not contact us for acquisition.