Day/Night Receptionist | Fulltime | NH Centre Utrecht
NH Centre Utrecht is a small-scale hotel with 47 rooms and is located in the heart of Utrecht. Around the corner from the hotel, you will find the Dom Tower, the old city center and delightful cafes and restaurants. There is always something to do; a boat trip, a city walk or a visit to the weekly flower market opposite the hotel. Our small and close team welcomes guests as well as new colleagues with open arms and a big smile, and there are plenty of opportunities for your personal development. We work together with our cluster hotel NH Utrecht (Jaarbeursplein) and it could happen that you are also scheduled to work here. This gives you the opportunity to develop your skills. How much fun is that?
''Some cause happiness wherever they go, others whenever they go'' - Thiago, Front Office Manager
What’s in it for you?
Unique in the hospitality industry: A year-end bonus for every employee with a minimum of 100% of your monthly gross salary;
To show you how happy we are with you as our colleague, we give you a Signing bonus after your first 3 months of € 250,- gross and a second Signing Bonus after 12 months of € 500,-gross;
Refer-a-friend bonus of € 500,- gross;
Welcome @ Work: dine, spend the night, and have breakfast in your own hotel;
Spend the night in our hotels all over the world for €36,- or €72,- per night and enjoy a 30% discount in our restaurants/bars;
Discounts up to 25% for your friends & family;
Discounts in all kinds of (web) shops;
Stay fit with our Company Fitness, Bicycle- and Sport Plan;
From short (training) courses to internal trainings, NH University is your internal training institute. In addition, when you are ready for the next step in your career, we offer plenty of internal career opportunities in The Netherlands and abroad;
Salary scale 5 Horeca CLA. Depending on your experience this is usually between €2.012 – €2.474 gross per month (based on a fulltime contract);
A new family.
What’s in it for us?
Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
You know how to prioritize and keep your cool during busy moments;
You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
You are interested in computers and enjoy learning new systems.
A day in the life of a Day/Night Receptionist 06:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points. 07:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out. 08:00 You have checked today's arrivals and communicated special details to the Desk Manager and other departments. 10:00 Between phone calls, you handle incoming emails and work your way through the 'morning rush'. 12:00 Enjoy your lunch with colleagues from other departments. 13:00 You check whether there are still guests who need to check out and continue with your checklist until it is finished. 14:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done. 14:45 The evening shift has arrived, and you attend the handover. 15:00 Time to go home!