Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English Dutch
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 04,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Success Manager Homedeal


    Are you eager to provide a great customer experience and do you have an eye for making a business more efficient? Do you want to work for a company that provides opportunities for personal development and has a culture of collaboration, fun and performance? Then you will love to become a Customer Success Manager here at Skydreams!
    Apply for this position

    Building the future together

    Skydreams is a close-knit international team of positive-minded and smart Skydreamers who love helping consumers improve their lives. You can recognise us by the smiles we wear to work.
    Skydreams is an international scale up, based in Utrecht. We currently reach out to 1 billion consumers around the globe to help them organize their perfect wedding ceremony, move to their ideal house or renovate their home. We are the future of how people find local services.
    Our culture is built on trust, collaboration, happiness, personal development, taking initiative and fun. Skydreams is a bootstrapped private-held company, where we value having a growth mindset and working together. We want to build the future and stay humble in the process. It’s our mission to work with the best people and provide chances to learn and develop yourself. To continue our growth we are looking for a Customer Success Manager.
    About Homedeal
    We envision a world where homeowners and quality tradesmen find each other online. It’s our ambition to accommodate this by becoming the world’s most trusted online marketplace for home improvements, home services, home decoration, and garden design. We aspire to be a dedicated partner for quality businesses and proud homeowners. Our mission is to delight tradesmen with the finest jobs, and make homeowners proud of their living space.

    Job Description

    A Customer Success Manager drives from making customers happy. They are organized, focus on customer satisfaction, and promote cooperation. As a Customer Success Manager at Skydreams you are responsible for the success of our online marketplaces in the Benelux. You will advise moving companies & home improvement professionals on getting the most out of our products. Besides that, you will help develop the ideal customer journey. You do this by simplifying the processes and implementing automation tools, all in collaboration with different departments.
    You will be part of an exceptional team with different nationalities, supporting our clients and customers around the world from our great office in Utrecht. As a Customer Success Manager your key responsibilities are:
    Customer Success
    You will manage your own portfolio of clients and will build long-term relationships with clients by providing trustworthy feedback and after-sales support, you are asked to maintain and update customer information in our in-house CRM system named ‘The Manager’.
    Customer experience
    With your insights, you will help identify struggles that block successful product adaptation or areas for potential product/software development.

    We ask you to:

    Be responsible for your own client portfolio;

    Collaborate with the teams Performance Marketing, B2B Marketing, Product Development and Finance to deliver the best solutions to your clients;

    Build and maintain strong working relationships with your clients;

    Ensure excellent customer journey and client retention;

    Add value to your client accounts by developing ideas and follow through;

    Achieve a win-win situation for the client and the business;

    Promote and communicate about our products and services by telephone;

    Follow up on outstanding payment;

    “Good things come from working at Skydreams. Here you can achieve your personal goals in a positive work atmosphere.”

    Who are you?

    Bachelor or Master degree in Business or related education;

    Excellent Dutch and English language skills both verbal and written;

    Proven 2+ years related work experience in the field of account management, client services or telesales;

    Living in The Netherlands;

    Capable to work in a structured coherent manner;

    Very comfortable on the phone while ensuring telephone etiquette;

    Teamplayer with planning and organisational skills and attention to accuracy;

    Able to collaborate at a professional level in a fast-growing business;

    Persistent, proactive and a positive attitude;

    What's in it for you?

    The opportunity to work your customer success skills in a great international team;

    Ongoing training and support to grow as a customer success professional;

    360° feedback to support you in your personal development;

    The set-up to provide quality communication about our products and services.

    The chance to share your ideas for developing and improving processes, services and products;

    The possibility to learn from and work with inspiring, smart and fun people in a great office environment, where new and innovative ideas are encouraged.

    Additional benefits like a great pension scheme and a NS business card for commuter traffic;

    The perks of working at Skydreams
    Skydreams has a beautiful office in the heart of Utrecht, although you also have the flexibility to work from home. You will receive the laptop from us, home setup and a personal budget for an ergonomic and pleasant home workplace. Of course we also have a good pension scheme.
    Skydreams is a flat & enterprising organization with a warm and friendly team of international colleagues. We value our people. It’s important for us and our culture that we understand and appreciate the broad spectrum of being a good employer.
    We organize an annual company outing where we go away for a weekend and have monthly drinks. Fresh fruit and snacks can be found in the office, as well as good coffee and a fridge full of soda. Do you like to stay fit? Then join our weekly (online) yoga and bootcamp classes.

    About the application procedure
    The full application procedure consists of three interviews of approximately 45 minutes. During these interviews we try to get to know your personality and ambition. We will also check the cultural match between you and Skydreams. If we think you are a perfect candidate we will make you an offer you can’t refuse!

    Job Type: Full-time

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