We are looking for an independent personality with passion for project management and customer contact to start immediately or by appointment.
Reporting to the Head of Product Services & Support, you will be jointly responsible for managing the customer integration with our Software solution.
Your main tasks
Support our Sales Team in the pre-project phase
Manage and support the transition from sales to active users
Clinical Trial project management
IT project management (20-30%)
Customer management (50-60%)
Engage in customer basic support activities (Hardware and Software)
Ongoing customer training & monitoring
Ensuring that the customer is always informed of new developments
Suggest solutions to daily operations
Maximize the Berlinger system value for the customer
Close contact with Application Engineering, Global Technical Support and Sales
Support in the establishment, further development and optimization of customer success management in order to serve customers optimally
What we offer you
Challenging, exciting and extremely varied field of activity with many opportunities for your further development
Modern employment conditions
Collaboration in a dynamic, open-minded team
Possibility to work in a home office
Staff restaurant at lunchtime
In this role within an international, world-renowned company, you will enjoy a high degree of flexibility and be able to make a decisive contribution to the realisation of the corporate vision. With its unique safety concept regarding the monitoring of medicine transports, Berlinger plays a significant role to always ensure impeccable drug quality. In addition to the modern and familiar working environment, a job at Berlinger impresses with this profound sense of purpose in the business field. Add a substantial part to ensure the high quality and development of the company in the future.
Extensive familiarisation with the new tasks and projects will prepare you optimally for your new field of activity. Take the opportunity to become part of our innovative Berlinger team and make your contribution to our road to success.
Technical education in hardware and/or software
Experience with Clinical Trials
Experience with GxP/GCP related environment
Basic understanding on how an API works and on monitoring control related processes