Job Properties
  • Job Type
    Full-time Position
  • Category
    Administration & Operations
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      July 13,2022
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Success Manager (f/m/d) 100%

    Job description

    We are looking for an independent personality with passion for project management and customer contact to start immediately or by appointment.

    Reporting to the Head of Product Services & Support, you will be jointly responsible for managing the customer integration with our Software solution.

    Your main tasks

    • Support our Sales Team in the pre-project phase
    • Manage and support the transition from sales to active users
    • Clinical Trial project management
      • IT project management (20-30%)
      • Customer management (50-60%)
    • Engage in customer basic support activities (Hardware and Software)
    • Customer maintenance
      • Ongoing customer training & monitoring
      • Ensuring that the customer is always informed of new developments
      • Suggest solutions to daily operations
      • Maximize the Berlinger system value for the customer
    • Close contact with Application Engineering, Global Technical Support and Sales
    • Support in the establishment, further development and optimization of customer success management in order to serve customers optimally

    What we offer you

    • Challenging, exciting and extremely varied field of activity with many opportunities for your further development
    • Modern employment conditions
    • Collaboration in a dynamic, open-minded team
    • Possibility to work in a home office
    • Staff restaurant at lunchtime

    In this role within an international, world-renowned company, you will enjoy a high degree of flexibility and be able to make a decisive contribution to the realisation of the corporate vision. With its unique safety concept regarding the monitoring of medicine transports, Berlinger plays a significant role to always ensure impeccable drug quality. In addition to the modern and familiar working environment, a job at Berlinger impresses with this profound sense of purpose in the business field. Add a substantial part to ensure the high quality and development of the company in the future.

    Extensive familiarisation with the new tasks and projects will prepare you optimally for your new field of activity. Take the opportunity to become part of our innovative Berlinger team and make your contribution to our road to success.

    Your profile

    • Technical education in hardware and/or software
    • Experience with Clinical Trials
    • Experience with GxP/GCP related environment
    • Basic understanding on how an API works and on monitoring control related processes
    • Customer support skills
    • High engagement and flexibility
    • Fluent in English, spoken and written


    Mrs. Manuela Hui, HR Specialist

    Thank you for your application with photo by e-mail or apply directly on

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