Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      December 28,2021
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    Customer Success Manager

    Do you want to make a positive impact and directly contribute to the improvement of remote working for companies around the world? Are you a people person who loves to work with cool clients such as Netflix, Mollie, and Catawiki? Continue reading to see if the Customer Success role at Workwize is something for you!

    Start date a.s.a.p. 40 hours per week.

    Workwize. Impacting the world by enabling the hybrid working model

    At Workwize we believe that remote working will permanently revolutionize the way we work. We love to help companies connect with their employees and help them show they care by setting them up with the right equipment to enable success. We help companies to provide, maintain and manage all remote office equipment and services by centralizing this into one platform. We enable an inspiring group of forward-thinking companies to realize their growth potential and make a real impact on the world.

    Your role

    We are looking for a highly ambitious Customer Success Manager to focus on onboarding and liaise with our customers (e.g. Netflix, Douwe Egberts, Mollie, Otrium, Catawiki). In this role, you will have the opportunity join our Customer Success team and build strong relationships with our key accounts. You ensure customers achieve significant value with our intelligent hybrid working platform.

    Workwize currently has over 5.000 customers in the European market and we are on a mission to conquer the rest of Europe. Are you in for a great adventure by jumping into a market that just opened his doors? Let’s meet!

    The successful candidate will understand our customers’ business objectives and act as their trusted advisor for using Workwize most effectively. This individual needs to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment's notice, and enjoys the challenges of providing excellent customer service in a fast paced environment.

    This role reports to the Head of Customer Success of Workwize, while working closely with the sales, operations, and tech teams.

    If you care about delivering happiness to customers, we would love to talk to you!

    What You Will Do

    • Own the complete customer lifecycle of onboarding, adoption, expansion and renewal
    • Strive to continually drive faster “time to value” and improve overall experience for our customers
    • Understand customer's objectives and how they translate to outcomes
    • Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing operational reviews
    • Identify opportunities for upsell and cross sell
    • Engage all priority customers to strengthen relationships, conduct gap analysis, report on usage and lead value driven discussions
    • Drive revenue growth through adoption and upsell/cross-sell

    Our Team

    Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.


    We are looking forward to meeting you and see if there is a match with the Workwize team!


    Job requirements

    Skills and Qualifications

    • Bachelor’s and or Master’s degree
    • 3+ years in a client-facing role, managing complex accounts
    • High problem solving skills
    • Critical and attention to details
    • Experience in data analysis
    • English & Dutch communication skills, business level

    Characteristics

    • You have an entrepreneurial & digital mindset with the ability to work effectively in an ever-changing start-up environment
    • You’re ambitious, want to make a difference for customers, identify possibilities and eager to act on them
    • You are customer-centric
    • Thorough & analytical; you are eager to use the data to support the clients
    • Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers
    • Fluency in English & Dutch
    • Great interpersonal skills with a positive attitude
    • Transparent & Honest; you mean what you say and are not afraid to express yourself
    • Advanced powerpoint and excel skills
    • You are a natural-born team player who is open for everything and everyone
    • Ambassador of hybrid working; you support the hybrid working policy

    Workwize offers:

    • A position in which you continue to grow, and build out your team
    • Ability to change working environment between home and the office
    • The best working set-up, both at home and the office in the centre of Amsterdam
    • Working in a young, flexible and entrepreneurial environment
    • Daily team lunches
    • Monthly Surprise Events
    • Salary: between € 4,000 and € 5,000 gross a month
     
    Open Positions from Workwize
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