As a Customer Success Representative, you would be a part of the service delivery team, and therefore would be working alongside the Project Managers to implement/install new services at various clients!

These will be your daily challenges as a Customer Success Representative:

• Managing and reacting to service requests, including all communication with our global service partner network.
• Executing maintenance contracts from A-Z and updating all necessary documentation/tools throughout the duration of the contract.
• Ensuring the quality and accuracy of entries from the services team into the ERP system.
• Acting as the bridge between the Services and Finance departments.
• Handling service requests (as a backup for the service delivery reps).
• Assisting with the preparation of quotes.
• Assisting the Service Delivery reps with minor service delivery tasks such as preparing service delivery reporting.
• Striving for continuous improvement on our work methods, processes, routes, and communication flows.

Requirements

Here's the identikit of the next Customer Success Representative:

• Speaks excellent English
• Has 1-2 years of work experience in customer service and/or administration (B2B)
• Stress resistant: you know how to handle demanding clients
• Holds an HBO diploma (or comparable thinking-level)
• Lives in the area of Nijmegen or has concrete pre-existing plans of moving there (please, outline your relocation plans in your application)
• Available to work 40 hours a week and most of the time during office hours. Sometimes, you might need to work later/earlier because of the international clients

If you are thinking "wow, it's me!" then hit the Apply button!

Working conditions

Working is a game of give and take, isn't it? Here's what you can expect:

• A salary between 2.300 and 2.500 euros gross per month
• Joining an enthusiastic supportive and cohesive team
• Full and recurrent training
• International atmosphere
• Company gym, video-game room, lunches, french fries-Fridays and many more adventures

Work location

Arnhem/Nijmegen area

Company description

Our client is an independent IT hardware and services reseller headquartered in Nijmegen, the Netherlands. They buy and sell IT equipment and IT services and operate in more than 80 countries and have offices in 4 countries. If you are looking for a challenging yet fun environment with opportunities to continuously learn and improve, keep reading!!