Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children with more than $1 billion in annual revenue. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans "Get Crocs Inside" every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world.
Our EMEA Brand Support Center in Hoofddorp is looking for an Customer Service Representative - Nordics.
The responsibility of the Customer Service Representative is to ensure that the Wholesale receive a high-quality level of service. The Representative manages order books, provides customers with product and service information and resolves customer problems/claims.
What will you do?
Track and Tracing of orders.
Investigating irregularities of orders and informing customers as required.
Actively ensuring that orders flow through the system flawlessly by managing exceptions.
Monitor order placement and handover to Planning.
Handling of return requests.
Handling of non-inventory credit or invoice requests.
Provide product and service information to customers.
Provide information on status of orders to Sales as well as customers.
Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
Log in and update customer information in CRM systems.
Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
Recommend potential services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Escalate issues in a structured way to CS Management or contact departments.
Participate in process improvements.
Support Sales with any information required from the Brand Support Center.
Who are you?
Excellent customer handling skills
Excellent communication skills written and verbal in English
Solid problem-solving skills with Quality focus
Good interpersonal skills
PC literate & Multitasking, intermediate excel level
Flexibility to take on additional responsibilities and tasks when required
Can work under pressure and meets deadlines
Possess natural curiosity to understand processes, departments & clients
Have a proactive approach in tackling new challenges
What do we offer?
A job within an unique and fast growing global brand;
40 hours per week in our virtual office, a fair salary, good pension arrangement and a bonus opportunity;
Fun work place, innovating working environment
25 paid holidays;
50% discount on the most comfortable shoes in the world;
A healthy work environment with discount on your gym membership;
Our great training curriculum with in-person sessions and a global eLearning platform offers you a lot of room for personal growth to get a little bit better every day;
And so much more!
Sounds pretty amazing right? Well, what are you waiting for?!