About Our Client

A world leader in innovative, casual footwear which has sold millions pairs of shoes in over 90 countries!

Job Description

During this position you are responsible for the following tasks.

Order administration:

• Track and Trace orders.
• Investigate irregularities of orders and inform customers as required.
• Actively insure that orders flow through the system flawlessly by managing exceptions.
• Handle return requests incl. arranging of pick-ups.
• Handle of non-inventory credit or invoice requests.

Communication:

• Provide product and service information to customers.
• Provide information on status of orders to Sales as well as customers.
• Communicate late, incomplete or cancelled orders as well as changes
  to the collection within set timeframes.
• Log in and update customer information in CRM systems.
• Resolve product or service problems by clarifying the customer
  complaints; expedite correction or adjustment; follow up to ensure
  resolution.
• Recommend potential services to management by collecting customer
  information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing
  customer information.
• Escalate issues in a structured way to CS Management or contact
  departments.
• Participate in process improvements.
  

Sales:

• Support Sales with any information required from the head office

The Successful Applicant

The successful candidate has:

• Excellent customer handling skills
• Excellent communication skills written and verbal in German (Dutch, English, French, Norwegian, Swedish or Finnish as an extra language is a plus)
• Solid problem-solving skills with Quality focus
• Good interpersonal skills
• PC literate & Multitasking
• Flexibility to take on additional responsibilities and tasks when required
• Is able to work under pressure and meets deadlines
• Possess natural curiosity to understand processes, departments & clients
• Have a proactive approach in tackling new challenges
• SAP would be a plus
• Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.
  

What's on Offer

• Competitive salary
• Great work environment
• 8% Holiday Allowance
• Travel allowance