At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
The Customer Service Representative is responsible for the daily execution of the day to day activities in the customer service department for the B2C or the B2B markets. This responsibility includes customer maintenance (new & existing), timely delivery of products to the Dialysis products to the patients at home or to our hospitals, timely order & return processing, answering customer calls in a timely & professional manner, daily release of backorders and supporting continuous improvement efforts in general. In this critical role, the CS Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customers to create a very reliable and consistent great customer experience every single day. This position will provide support to customers in the Benelux region.
Essential Duties and Responsibilities
Daily execution of Customer Service tasks for the B2C or B2B markets: Order management (including holidays deliveries), Telephony, Complaints & Returns, Emergencies shipments, Backorders, Credit & Rebills, Escalations
Supporting continuous improvement efforts;
Managing internal & external stakeholders
Provision of information to patients and the Healthcare providers if applicable
Escalation management, focal point for the team, internal groups and the customer
Build up strong relationships with internal/ external customers
Be able if necessary to perform CSR functions to a high level of expertise
Coordination of the logistics
Experience in Customer Service is a big asset
Fluency in Dutch and English is a must
Strong customer focus
Enthusiast, flexible and creative
Making quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.
Operating in accordance with Baxter's global business practice standards and ethics
Strong personal commitment to support Baxter patients and customer clinicians
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.
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