Job Properties
  • Job Type
    Full-time Position
  • Category
    Finance & Accounting
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      July 22,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Service Representative

    DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

    It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”
    Job Description:
    • Gathers detailed information to properly assess, research and respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
    • Evaluates and prioritizes support tickets based on criticality.
    • Resolves complex customer concerns raised during installation, operation, maintenance or product application or compatibility matters and acts as a knowledge resource for others.
    • Applies advanced interpersonal skills and technical product knowledge and expertise to efficiently and effectively respond to daily customer-centric activities.
    • Troubleshoots advanced problems with software applications and recommends corrective action through cross-functional collaboration.
    • Documents customer information and recurring technical issues and recommends improvements to support product quality programs and product development.
    • Manages project work aligned to operational objectives, as needed.
    Why DTN?

    OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.

    OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.

    OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

    We have great benefits at DTN – apply today to find out more!

    At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!
    ** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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