Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English Dutch
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      January 07,2022
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Service Representative

    Number of
    hours per week 36,00

    level MBO

    Interview date

    Fixed-term contract type


    Are you a social talent and are you ready for a new challenge? Do you want to work in the beating heart
    of our organization? And do you get a satisfied feeling when you can really help people?

    Then you are the Customer Service
    Representative _ we are looking for!_ (32 - 36 hours a week)
    Who are we?

    Reade offers and develops high-quality, specialist rehabilitation medicine and rheumatology.

    Our treatments are not based on the client's limitations. It is
    precisely the possibilities, individual needs and wishes that we take as a starting point. Based on this,
    we draw up a personal and tailor-made treatment plan. The objectives are the
    most active possible participation in society and the best achievable quality of life. Getting a grip on a changing life again.

    That's what drives us!

    Where are you going to work?

    Customer service is the beating heart of our organization. The goal of the
    department is to increase the accessibility of Reade and of course to solve questions from customers beyond expectations.

    A customer contact can relate to, among
    other things, registrations, appointments, medical questions, tips and complaints.

    You work intensively with your colleagues from customer service
    and with colleagues from other departments. You can be deployed flexibly at our main locations, located on the Overtoom and Jan van
    Breemenstraat in Amsterdam. The opening hours for customer
    service are on weekdays from 07:30 to 17:00
    What are you going todo?

    As a customer service employee you have a very fun and challenging job. Your main
    activities will consist of making, changing and
    rescheduling appointments by mail and telephone. Not only are you the first point of contact
    for clients, but you are also the eyes and ears of the organization. You will be the first to receive feedback
    from clients, this can be a good experience, but also a less good one. It is up to you, together with your
    colleagues, to look at what can be
    improved on the basis of this feedback and thus contribute to the development process of customer service at Reade.

    Your activities at a glance:

    • Taking incoming calls and speaking to clients
    • Handling and archiving incoming e-mails
    • Handling and registering reported complaints
    • Answering questions from clients, for example about appointments, personal data, etc.
    • Possibly referring customers with complex questions to other colleagues within READE
    • Registering changed or new customer data in the system
    • Providing information about our services
    • Reporting details to the customer service coordinator

    What do you bring?

    To be able to fill this position well, you are
    someone who is positive in life and can communicate well with both your internal colleagues and Reade's clients. You can empathize well
    with the interests of the clients and know how to keep your head cool even when it is hectic.

    Furthermore, it is important for this fun function;

    • You have demonstrable experience working in a customer contact center or customer service
    • You have at least a completed MBO-4 diploma. This is a hard requirement to

    position to be considered. A completed HBO education is an advantage

    • You are customer-, service- and solution-oriented and you can really put yourself in the customer's shoes
    • You are flexible and like to work in a (very) dynamic environment

    where quickly successive changes are "normal"

    • You can deal with resistance and do not hesitate to give or receive feedback
    • You have an excellent command of the Dutch language in word and writing and have a good

    speaking skills in English

    • You are familiar with (modern) systems and applications such as telephony, customer systems

    (such as CRM), Microsoft office, social media, email and chat functions

    • You are accurate, patient and have good adaptability. With all your

    experience you fulfill an exemplary role for our organization

    What does Reade offer you?

    Enjoy going to work and being able to grow as a professional and as a person. We think
    that's important.

    In addition, we offer you:

    • A fun and varied job at our two main locations in Amsterdam
    • A contract for 32-36 hours per week (24 hours is also negotiable) for one year, in consultation

    then we look to the future

    • A salary, depending on your work experience, in accordance with the collective labour agreement for hospitals in FWG scale 35,

    minimum €1,938.00 and maximum € 2,882.00 gross
    per month based on a full-time employment of 36 hours

    • Year-end bonus of 8.33%
    • Holiday pay of 8.33%
    • 144 hours of holiday leave and 57 hours of personal life phase budget (based on 36 hours)
    • A multiple choice system of employment conditions including a bicycle plan and a study costs scheme
    • Discounts on insurance and financial services from Centraal Beheer Achmea
    • Possibility to work partly from home

    Are you taking the first step?

    You can respond until 31 January 2022 via

    The first interviews will take place in the week of 17 January 2022 Due to the safety and protection of clients and employees, an
    up-to-date Certificate of Good Conduct (VOG) will be requested upon employment. In addition, requesting
    references can be part of the application procedure.

    This advertisement is turned off internally and externally at the same time. In the
    event of equal suitability, internal candidates are preferred.

    Type of employment: Full-time

    Job Type: Full-time

    Salary: €1,938.00 - €2,882.00 per month

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