Job Properties
  • Job Type
    Full-time Position
  • Category
    Supply Chain & Logistics
  • Languages
    English Chinese
  • Experience Required
    5+ Years
  • Degree Required
    Bachelor
    • Province
    • Date Posted
      October 11,2022
    • IMG_6430
    • VISA
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    Customer Service Manager

    Job Overview

     

    We are looking for a self-motivated and experienced Customer Service Manager to lead, supervise and manage our service teams. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

     

    Responsibilities and Duties

    • Supervising day-to-day operations of the service/operation team.
    • Responding to customer service issues, and take mediate actions in a timely manner.
    • Developing customer satisfaction goals and coordinating with the team to meet and exceed them on a steady basis.
    • Developing and facilitating effective tools, system and processes to ensure customer KPIs and internal targets are met.
    • Hiring and training new customer service agents, maintain a high team morale and efficiency.
    • Manage and improve relationship, and meet regularly with related vendors or business partners to review, analyze, and develop actionable plans for productivity and service quality.

     

    Qualifications

    • Bachelor’s degree in Logistics, Supply Chain, business administration or relevant field.
    • Minimum 5 years of proven experience in a management position in Customer service function.
    • Minimum 3 years of proven experience in logistics / warehousing business.
    • Proficiency in Microsoft Office and customer service software.
    • Outstanding written and verbal Chinese and English communication skills, Dutch is a plus.
    • Good understanding of management practices and techniques.
    • Excellent leadership and interpersonal skills.

     


     


     


     


     

     
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