Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English Dutch French German Norwegian Swedish
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Hoofddorp
    • Date Posted
      November 24,2021
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Customer Service German

    a new challenge at an international company |a chance to work at an amazing organization in the retail industry

    About Our Client

    A world leader in innovative, casual footwear which has sold millions pairs of shoes in over 90 countries!


    Job Description

    During this position you are responsible for the following tasks.

    Order administration:

    • Track and Trace orders.
    • Investigate irregularities of orders and inform customers as required.
    • Actively insure that orders flow through the system flawlessly by managing exceptions.
    • Handle return requests incl. arranging of pick-ups.
    • Handle of non-inventory credit or invoice requests.


    Communication:

    • Provide product and service information to customers.
    • Provide information on status of orders to Sales as well as customers.
    • Communicate late, incomplete or cancelled orders as well as changes
      to the collection within set timeframes.
    • Log in and update customer information in CRM systems.
    • Resolve product or service problems by clarifying the customer
      complaints; expedite correction or adjustment; follow up to ensure
      resolution.
    • Recommend potential services to management by collecting customer
      information and analyzing customer needs.
    • Prepare product or service reports by collecting and analyzing
      customer information.
    • Escalate issues in a structured way to CS Management or contact
      departments.
    • Participate in process improvements.



    Sales:

    • Support Sales with any information required from the head office

    The Successful Applicant

    The successful candidate has:

    • Excellent customer handling skills
    • Excellent communication skills written and verbal in German (Dutch, English, French, Norwegian, Swedish or Finnish as an extra language is a plus)
    • Solid problem-solving skills with Quality focus
    • Good interpersonal skills
    • PC literate & Multitasking
    • Flexibility to take on additional responsibilities and tasks when required
    • Is able to work under pressure and meets deadlines
    • Possess natural curiosity to understand processes, departments & clients
    • Have a proactive approach in tackling new challenges
    • SAP would be a plus
    • Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.



    What's on Offer

    • Competitive salary
    • Great work environment
    • 8% Holiday Allowance
    • Travel allowance
     
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