Job Properties
  • Job Type
    Full-time Position
  • Category
    Food & Beverage
  • Languages
    English French German Spanish
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Almere
    • Date Posted
      July 19,2022
    • IMG_6430
    • VISA
    • Premium Package

    Customer Service Employee

    Do you like working within an international team? Do you like advanced technologies? Do you like to take the responsible of our customer service? Do you enjoy speaking to international customers and are you an expert in solution-oriented thinking? Do you have an affinity with the AV sector? We are looking for a team member to keep contact with our clients and manage our CRM system. Contact us right now we might be looking for you!

    Who are we:

    Founded in 1998, DynaScan Technology is an innovative digital display manufacturer, providing a full range of professional indoor, outdoor, and window-facing ultra-high brightness LCDs as well as unique LED video display solutions.

    With installations around the world, DynaScan displays are the proven solution for high ambient light environments. Brightness levels as high as 5.500 nits allow DynaScan ultra-high brightness LCDs to shine bright in direct sunlight—making them ideal for indoor, outdoor, and in-window applications. DynaScan offers the largest portfolio of professional ultra-high brightness LCDs in the industry.

    DynaScan works closely with system integrators around the world to deliver premium LCD and LED display solutions for its customers. With offices in Asia, Europe, and North America, DynaScan is equipped for international rollouts and support.

    Function description:

    The main task of our Customer Service Employee is to take care of the incoming pre and after sales calls, emails from customers and give 1st line of support for EMEA region. To create service tickets, help our customer during RMA process and manage our CRM system daily basis is also part of the function.

    This function has primarily a technical character and works closely with the warehouse and the technical department.

    Responsibilities Customer Service Employee

    • 1st line of technical support for our customers
    • Pre and after sales support (phone, mail)
    • Managing all the process of RMA’s
    • Creating service tickets and helping customers during RMA process
    • Helping the technical team to prepare/update the CRM
    • Keeping our small projects organized

    You as our Customer Service Employee:

    First of all, are you the team player who likes to succeed as a team? Putting all your positive energy in day to day to create success for our customers and celebrating these successes together. You can proactively signal problems and work together with the team to solve them efficiently. As a team we ask each other for help, but also work independently to make sure all tasks are done on time. Can you make sure you keep an overview of all outstanding tasks? Manage the short deadlines for RMAs? Do you like helping international customers? And are you willing to keep learning?

    What do you offer:

    • You understand how to speak to your customers professionally and helpfully
    • Knowledge of English language is a must
    • French, Spanish or German is plus
    • Completed education at MBO-level
      • Technical major
      • AV mentality
    • Two or more years of Customer Service experience, preferably AV
    • Knowledge of procedures and methods regarding RMAs
    • Knowledge of office and software packages (Outlook, Excel), Microsoft Dynamics, CRM
    • Driving certificate B
    • Must be allowed to work in the Netherlands and live in the Netherlands already


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    Voor meer informatie bekijk onze bedrijfspagina (klik op ons logo bovenaan de vacature).

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    Acquisition is not appreciated.

     
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