Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 10,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Service Coordinator Chinese

    Work in an dynamic and International environment in Amsterdam|You are Customer focused

    About Our Client

    We are market leader in electric mobility (retail). Our vision has always been to create sustainable short-haul alternatives.
    Our office is based in Amsterdam.

    Job Description

    • The Customer Service Coordinator Chinese is customer focused: support retailers (B2B) either by telephone or electronically concerns or complaints
    • Manages service level agreements
    • Obtain and evaluate all relevant information to handle inquiries
    • Operational excellence: you must understand and own every aspect of the service center's performance
    • Advise and follow up on customers on technical queries
    • Direct requests and unresolved issues to the designated resource
    • Communicate and coordinate with internal and external departments

    The Successful Applicant

    • Living in the Amsterdam region is a MUST!
    • Bachelor degree preferred in a technical area
    • The Customer Service Coordinator Chinese has an excellent knowledge of customer service principles and practices
    • Technical acumen is required - you must develop a knowledge of all our products
    • Knowledge of administrative procedures
    • Able to work independently and exercise good judgement
    • Fluent in English, both verbal and written. Chinese is preferable
    • Advanced use of Microsoft Office

    • Proactive attitude and taking initiative
    • Team player with excellent communication and listening skills
    • Customer driven mindset
    • Problem analysis and problem-solving
    • High attention to detail and accuracy
    • Data collection and ordering
    • Stress tolerance

    What's on Offer

    • Growth possibility's within a dynamic organisation
    • Attention for personal development
    • High degree of in-dependency
    • Great atmosphere
    • Competitive salary
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