About Our Client

We are market leader in electric mobility (retail). Our vision has always been to create sustainable short-haul alternatives.
Our office is based in Amsterdam.

Job Description

• The Customer Service Coordinator Chinese is customer focused: support retailers (B2B) either by telephone or electronically concerns or complaints
• Manages service level agreements
• Obtain and evaluate all relevant information to handle inquiries
• Operational excellence: you must understand and own every aspect of the service center's performance
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal and external departments

The Successful Applicant

• Living in the Amsterdam region is a MUST!
• Bachelor degree preferred in a technical area
• The Customer Service Coordinator Chinese has an excellent knowledge of customer service principles and practices
• Technical acumen is required - you must develop a knowledge of all our products
• Knowledge of administrative procedures
• Able to work independently and exercise good judgement
• Fluent in English, both verbal and written. Chinese is preferable
• Advanced use of Microsoft Office

• 
  Proactive attitude and taking initiative
• Team player with excellent communication and listening skills
• Customer driven mindset
• Problem analysis and problem-solving
• High attention to detail and accuracy
• Data collection and ordering
• Stress tolerance

What's on Offer

• Growth possibility's within a dynamic organisation
• Attention for personal development
• High degree of in-dependency
• Great atmosphere
• Competitive salary