For a client of ours in Amsterdam we're looking for a customer support coordinator. The client is a manufacturer of pulp, paper and other forest products. The majority of sales takes place in Europe but there are also significant operations in Asia, South America and the United States. The company operates globally and has approx. 26000 employees worldwide.
Our clients wood products division provides versatile wood-based solutions for building and housing. The product range covers all areas of urban construction including massive wood elements and housing modules, wood components and pellets. The offer is a variety of sawn timber goods. The customers are mainly construction and joinery companies, merchandisers and retailers. Wood Products operates globally and has more than 20 production units in Europe.
You will be part of Customer Service Centre in Wood Products. Part of the team is situated at the same unit with you, whereas other team members are located at different locations. Co-operating with the sales team and supply chain, you will be taking care of our Order Fulfilment process, assuring high customer satisfaction. We expect a proactive customer service attitude together with the ability to provide high quality sales document processing also under time pressure.
Contact with Customers, Sales and Sales Offices; Support commercial approach to maximize sales in close contact with the Sales Team
Resolve problems and provide practical solutions to customer in a timely manner
Receive, process, and confirm orders and offers
Creation of invoices and credit notes
Export document handling
Creation and follow up of reports and statistics
Monitor customer credit limits & overdue payments
Maintain customer related system data
Communication with Sales, Production, Logistics, Supply Chain and various other Stakeholders in the division
Contribute to process improvement projects and automation initiatives
Work with CRM, Customer Relationship Management
You have work experience in customer service or similar tasks
You have a proactive attitude and are interested in working with customers
You are able to effectively plan, execute, monitor and control order related activities
You are fluent in English and Dutch, both written and verbal
You are a Team Player who shows inclusive behavior
You are conscientious and you have a high focus on data quality and strong time management skills
You have good MS Office knowledge and are familiar with common MS Office programs
You are receptive to change and show flexibility to adjust to unforeseen events
Salary between 3.000 and 3.500 based on previous experience