Job Properties
Job Type
Full-time Position
Category
Sales & Retail
Languages
English
Experience Required
Degree Required
-
Amsterdam
Province
-
January 13,2022
Date Posted
Customer Service Coördinator
Customer Service Coördinator
We are looking for a Customer Service Coördinator at our CHANEL office in Amsterdam.
Job description:
Within the Benelux customer service department, you will be responsible for the entire ordering and logistics process for the Perfume/Beauty divisions in the Netherlands. The Customer Service Coördinator reports to the Benelux Customer Service Manager; Works closely with the Marketing, Finance and IT departments; Is part of a team of 2 people (with the Perfume/Beauty Belux ).
Customer Service Coördinator.
Your main missions are the following:
Perfumes & Beauty:
Order process:
- Entering or validating customer and internal orders
- Management of the order flow
- Operational management of the service rate (in-full / on-line delivery)
- Follow-up and monitoring of logistic KPIs
- External and internal customer logistics support
Deliveries :
- Ensure the proper flow of information regarding delivery times
- Verification of the respect of delivery dates
- Follow-up of order allocation
- Point of contact with logistics centres (internal & customer)
- Point of contact with carriers
Returns :
- Management of returns and credit notes
Product availability:
- Follow-up and support to sales teams
- Sharing of information on out-of-stock items with the chains
- Verification of pricing
Follow-up of contractual obligations:
- Management of mail and contacts to customers
- Follow-up of the opening/closing of the distribution network
Management of the Benelux product catalogue
- Follow-up of the collection entries and exits
- Verification of the accuracy of the order form
Management of new launches
- Participation in sales meetings
- Verification of orders and PLV placements
Management of process documentation
- Ensure the update of changes or new procedures
Field support:
- Main contact for sales teams for all administrative questions and actions
Supply project:
- Improvement of supply processes
- Follow-up of the efficiency of the logistic flow
Back up of the Belux Customer Service Coördinator in case of absence or leave.
SKILLS:
Knowledge:
- High school level education
- Perfect knowledge of the product ranges
- Mastery of selective distribution and logistics flows
- Perfect command of the office automation tools of the company's information systems dedicated to the activity (Axapta, Office...)
- Fluently in Dutch and English; French is an advantage.
Competencies:
- Numerical skills, analytical skills.
- Ability to anticipate and propose solutions
- Ability to synthesize
- Ability to mobilize
- Ability to listen
- Organization, method
- Relational skills
- Reliability
- Sense of service
Interested?
Then we would like to receive your application, accompanied by a CV + motivation letter aimed at the position. Applications without a motivation letter will not be considered.
If we see a match, we would like to get to know you better. To avoid mutual disappointment, we ask that you only respond if you meet the profile we have set.
Then we would like to receive your application, accompanied by a CV + motivation letter aimed at the position. Applications without a motivation letter will not be considered.
If we see a match, we would like to get to know you better. To avoid mutual disappointment, we ask that you only respond if you meet the profile we have set.
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