Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      January 13,2022
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Customer Service Coördinator

    We are looking for a Customer Service Coördinator at our CHANEL office in Amsterdam.
    Job description:
    Within the Benelux customer service department, you will be responsible for the entire ordering and logistics process for the Perfume/Beauty divisions in the Netherlands. The Customer Service Coördinator reports to the Benelux Customer Service Manager; Works closely with the Marketing, Finance and IT departments; Is part of a team of 2 people (with the Perfume/Beauty Belux ).
    Customer Service Coördinator.
    Your main missions are the following:
    Perfumes & Beauty:
    Order process:
    • Entering or validating customer and internal orders
    • Management of the order flow
    • Operational management of the service rate (in-full / on-line delivery)
    • Follow-up and monitoring of logistic KPIs
    • External and internal customer logistics support
    Deliveries :
    • Ensure the proper flow of information regarding delivery times
    • Verification of the respect of delivery dates
    • Follow-up of order allocation
    • Point of contact with logistics centres (internal & customer)
    • Point of contact with carriers
    Returns :
    • Management of returns and credit notes
    Product availability:
    • Follow-up and support to sales teams
    • Sharing of information on out-of-stock items with the chains
    • Verification of pricing
    Follow-up of contractual obligations:
    • Management of mail and contacts to customers
    • Follow-up of the opening/closing of the distribution network
    Management of the Benelux product catalogue
    • Follow-up of the collection entries and exits
    • Verification of the accuracy of the order form
    Management of new launches
    • Participation in sales meetings
    • Verification of orders and PLV placements
    Management of process documentation
    • Ensure the update of changes or new procedures
    Field support:
    • Main contact for sales teams for all administrative questions and actions
    Supply project:
    • Improvement of supply processes
    • Follow-up of the efficiency of the logistic flow
    Back up of the Belux Customer Service Coördinator in case of absence or leave.
    • High school level education
    • Perfect knowledge of the product ranges
    • Mastery of selective distribution and logistics flows
    • Perfect command of the office automation tools of the company's information systems dedicated to the activity (Axapta, Office...)
    • Fluently in Dutch and English; French is an advantage.

    • Numerical skills, analytical skills.
    • Ability to anticipate and propose solutions
    • Ability to synthesize
    • Ability to mobilize
    • Ability to listen
    • Organization, method
    • Relational skills
    • Reliability
    • Sense of service

    Then we would like to receive your application, accompanied by a CV + motivation letter aimed at the position. Applications without a motivation letter will not be considered.

    If we see a match, we would like to get to know you better. To avoid mutual disappointment, we ask that you only respond if you meet the profile we have set.
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