Job Properties
  • Job Type
    Full-time Position
  • Category
    Administration & Operations
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Utrecht
    • Date Posted
      December 16,2021
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    Customer Service Backoffice Representative BeNeLux with French

    This is where you save and sustain lives

    At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

    Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

    Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

    Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

    Summary

    The Backoffice Representative is responsible for the daily execution of the supply chain activities within the region. This responsibility includes customer maintenance (new & existing), maintenance of 3rd party automation processes and EDI flows, monitoring the timely delivery of products to the patients at home or to our hospitals, daily release of backorders and supporting continuous improvement efforts in general. In this critical role the Backoffice Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customer Service Front Office Teams to create a very reliable and consistent great customer experience every single day.

    Essential duties and responsibilities

    • Daily operations & Order processing,

    • Coordination of the logistics,

    • Continuous improvement efforts and projects,

    • EDI / 3rd party mapping and maintenance,

    • Build up strong relationships with internal customers, external suppliers such as GHX, Hospitals & any relevant IT teams,

    • Root cause analysis & resolution,

    • Analytic support and dashboarding,

    • Communication with regional & country logistics and supply chain.

    Qualifications

    • This function requires minimum HBO level,

    • Minimum of 3 years of experience within customer service/ supply chain roles, preferably with some level of project management,

    • Fluency in French and English is a must,

    • Competence in the use of Microsoft Office Tools,

    • Being recognized as the customer advocate,

    • Excellent communication skills,

    • Customer focused,

    • Ability to federate others around common objectives,

    • Leadership potential,

    • Strong team player,

    • Result oriented,

    • Practical/Pragmatic approach to problem solving.

    Reasonable Accommodations

    Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

    Recruitment Fraud Notice

    Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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