We are ASICS. And our five letters have meaning. ‘Anima Sana in Corpore Sano’ or a Sound Mind in a Sound Body.
We’ve always believed in the positive benefits of movement. And this year, we’ve recommitted to this founding purpose, supporting more people to experience the transformative power of movement, on the body and the mind.
So, this is your chance to join a truly purpose-driven brand.
As our Customer Services Associate Central, you’ll play a pivotal role in ensuring the ASICS sales process is supported by world-class customer service.
You’ll be connecting on a daily basis with those who buy our products, as well as the teams who distribute and sell them. As both co-ordinator and administrator, it will be your responsibility to address any issues that arise in the customer journey and seek out opportunities to turn a good experience into a great one.
Can you move minds?
As the main point of contact for customers, you’ll have a professional service ethos that makes you an outstanding brand representative, whether you’re arranging a shipment or dealing with a delayed delivery. We’re also looking for someone who can understand the bigger picture and speak ‘sales and orderbooks’, working closely with the internal teams who rely on your knowledge and insights.
As part of the role, you’ll:
Answer customer calls and emails, and delegate tasks internally when appropriate.
Process and track orders, monitoring the performance of delivery companies.
Manage customer returns, credit and claims, and process dispute cases within the standard KPIs.
Meet with key customers to review performance and address issues.
Maintain productive working relationships with internal and external partners.
Does this sound like you?
You’re an excellent communicator. You know how to build bridges.
You’re a proven team player. You create great working relationships.
You’re unflappable. You work well under pressure.
You’re a tenacious problem solver. You seek out solutions.
You’re process driven. You understand the value of well-run systems.
What we’re looking for:
Relevant customer service experience within an international organisation.
Good understanding of Microsoft Excel and Word.
Strong analytical skills
A working knowledge of the SAP Fashion Management Solution and supply chain processes is desirable.
Fluent in English
Knowledge about e-commerce sales and/or the sports industry is a plus.
Join our team
When you join ASICS, you join a family and become part of something special. We know that sport means so much more than physical activity alone. It’s about coming together, sharing experiences and enhancing our all-round wellbeing.
That’s why we practice what we preach. You’ll join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies and healthy minds. As an employer, we offer a range of benefits and services to our people to experience the positive impact of movement, every day.
We look forward to receiving your application online – just send your CV and motivation letter in English via our career page.