Customer Service Agent Victoria's Secret and Bath & Body Works at Amarla - Netherlands
AMARLA is a privately-held company operating in the Retail Industry, with a deep expertise in opening and operating retail stores. The company is Limited Brands’ partner (Victoria’s Secret & Bath & Body Works) for its international development in a wide geographical territory and maintains a current focus on opening and operating retail boutiques in Europe, Middle East and Africa (EMEA).
Victoria’s Secret is the world’s largest specialty retailer offering a wide assortment of modern and fashion inspired collections including signature bras, panties, lingerie, casual sleepwear, and athleisure, as well as award-winning prestige fragrances and body care.
Victoria’s Secret is committed to inspiring women around the world with products and experiences that uplift and champion them and their journey while creating lifelong relationships and advocating for positive change.
Bath & Body Works is one of the world’s leading specialty retailers and home to America’s Favorite Fragrances® offering a breadth of exclusive fragrances for the body and home, including the #1 selling collections for body lotion and body cream, body wash, hand soap and fine fragrance mist. For more than 25 years, customers have looked to Bath & Body Works for quality, on-trend products and the newest, freshest fragrances.
Customer Service Agent at Amarla - Netherlands
Optimizes engagement, actions customer feedback, facilitates online conversations and responds to questions, comments, etc.
Ensures quality of customer care feedback
Proactive with customer outreach if deliveries impacted or on escalated/negative experiences
Manages response time KPIs across channels
Escalates potential process changes needed based on reviews and customer feedback trends
Shares top areas for improvement with teams
Stays current with changes in all social media platforms ensuring maximum effectiveness
Manages connecting social posts with commercial ecomm team, enabling a customer first environment
Balances omni-channel support – driving to site and stores
Suggests new ways to attract prospective clients
Researches audience preferences and leverage current trends
Experience / Skills
Degree in Communications, Marketing, Media or other related field
+1 year of relevant coursework or experience
Excellent command of Dutch and English
You maintain strong knowledge and application in Instagram and other customer service tools
Innate curiosity for new technologies
Excellent interpersonal skills and ability to interact with people at all levels
Excellent multi-tasking ability, organizational skills and flexibility
Excitement and adaptability
You work proactively, independently and have a hands-on mentality whilst keeping an eye for detail
You have strong verbal and written communication skills, attention to detail, and accuracy
You are communicative and service minded
Affinity with retail and cosmetics
What we offer
Flexible working hours: week – weekends
20 hours per week
Please apply by submitting your CV and motivation letter in English.
Only shortlisted candidates will be contacted for an interview.