Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      December 28,2021
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    Customer Service Agent Victoria's Secret and Bath & Body Works at Amarla - Netherlands

    AMARLA is a privately-held company operating in the Retail Industry, with a deep expertise in opening and operating retail stores. The company is Limited Brands’ partner (Victoria’s Secret & Bath & Body Works) for its international development in a wide geographical territory and maintains a current focus on opening and operating retail boutiques in Europe, Middle East and Africa (EMEA).


    Victoria’s Secret
    is the world’s largest specialty retailer offering a wide assortment of modern and fashion inspired collections including signature bras, panties, lingerie, casual sleepwear, and athleisure, as well as award-winning prestige fragrances and body care.

    Victoria’s Secret is committed to inspiring women around the world with products and experiences that uplift and champion them and their journey while creating lifelong relationships and advocating for positive change.


    Bath & Body Works is one of the world’s leading specialty retailers and home to America’s Favorite Fragrances® offering a breadth of exclusive fragrances for the body and home, including the #1 selling collections for body lotion and body cream, body wash, hand soap and fine fragrance mist. For more than 25 years, customers have looked to Bath & Body Works for quality, on-trend products and the newest, freshest fragrances.


    Customer Service Agent at Amarla - Netherlands


    Main Responsibilities

    • Optimizes engagement, actions customer feedback, facilitates online conversations and responds to questions, comments, etc.
    • Ensures quality of customer care feedback
    • Proactive with customer outreach if deliveries impacted or on escalated/negative experiences
    • Manages response time KPIs across channels
    • Escalates potential process changes needed based on reviews and customer feedback trends
    • Shares top areas for improvement with teams
    • Stays current with changes in all social media platforms ensuring maximum effectiveness
    • Manages connecting social posts with commercial ecomm team, enabling a customer first environment
    • Balances omni-channel support – driving to site and stores
    • Suggests new ways to attract prospective clients
    • Researches audience preferences and leverage current trends

    Experience / Skills

    • Degree in Communications, Marketing, Media or other related field
    • +1 year of relevant coursework or experience
    • Excellent command of Dutch and English
    • You maintain strong knowledge and application in Instagram and other customer service tools
    • Innate curiosity for new technologies
    • Excellent interpersonal skills and ability to interact with people at all levels
    • Excellent multi-tasking ability, organizational skills and flexibility
    • Excitement and adaptability
    • You work proactively, independently and have a hands-on mentality whilst keeping an eye for detail
    • You have strong verbal and written communication skills, attention to detail, and accuracy
    • You are communicative and service minded
    • Affinity with retail and cosmetics

    What we offer

    • Competitive compensation
    • Flexible working hours: week – weekends

    Working hours

    20 hours per week


    Location

    Netherlands


    Application info

    Please apply by submitting your CV and motivation letter in English.

    Only shortlisted candidates will be contacted for an interview.


    Starting date: Immediately

     
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