Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 10,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Service Agent

    Customer Service Agent

    We are Bold.

    Do you lose your keys at least once a day? Same here. Do you like having family and friends over? So do we. Would you like to know who is at your house? So would we. Given the hustle and bustle of everyday life, we feel it is a waste of time to search for your keys. That's why we designed a smart lock that solves this problem. We are Bold! We are striving towards a keyless future; will you join us?

    We want you!

    Our new and young team believes in a modern world, and we are working towards this with a close-knit team at our office in Utrecht (a 2-minute walk from CS!). A product that sells itself, is easy to use and, therefore, suitable for everyone worldwide. Bold is growing fast, and that is why we need you! Will you be our new colleague in our Operations team?

    This is why we want you.

    As a Customer Service Agent, you represent the company to the customer. Customer contact energises you and you find it challenging to think along with the customer and solve problems. This is where you make the difference!

    • You are versatile and answer a wide range of questions daily via different channels such as telephone, e-mail, chat, Facebook, etc.
    • The full customer experience, from the initial contact, all the way to ensuring customer satisfaction while using Bold products. This also includes handling returns, meaning that you communicate with the customer and internally to ensure that the correct follow-up actions are carried out.
    • Solving commercial, financial or technical questions; it's all yours. For example, how to use our App or determine the correct cylinder size step-by-step. You tell the customer exactly how to solve this.
    • Upscaling our Support Knowledge Base: The place where customers can find more information at their convenience!
    • Working as a team with one common goal: Satisfied users.
    • Show initiative to contribute to the continuous improvement and updating of our working methods and procedures.

    Does this sound like you?

    • You have a diploma from a University of Applied Sciences and at least one year's relevant experience in a role where customer-oriented work is paramount.
    • Speaking and writing English (and German would be great) is no problem for you!
    • You are a great communicator. Just like you are great at devising the right solutions.
    • You take a critical look at the questions and remarks that are channelled to Support and are eager to provide input on how to further improve our customer service.
    • As part of the Support team, you ensure that the customer is assisted as quickly and effectively as possible. You are flexible and alert and can handle peak moments well as a team.

    This is what we offer you.

    • A bunch of great colleagues.
    • A workplace only 2 minutes from Utrecht Central Station!
    • An open working atmosphere and flat organisational structure.
    • Competitive salary, 25 vacation days and 8% holiday pay.
    • Your career grows as Bold grows: Therefore, many opportunities.
    • Monthly "pizza party" and Friday afternoon drinks.

    Are you Bold enough?
    Do you think we could be a perfect match? Then please get in touch with us!

    Job Types: Full-time, Temporary

    Salary: €2,200.00 - €3,200.00 per month


    • English (Required)
    • German (Preferred)
    • Dutch (Preferred)

    Work Remotely:

    • Temporarily due to COVID-19
    Open Positions from Bold Smart Lock
    • There are no eligible results.

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