Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      November 30,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer service Agent

    Your work environment:
    SimpledCard is a fast-growing FinTech organisation that already helps more than 600 (medium) sized organisations in the Netherlands and Germany with an innovative payment solution for business expenses and declarations. We are in a beautiful location in Amsterdam, within walking distance of Central Station, and you will be working in a young, ambitious and fun team of colleagues. Besides our head office in Amsterdam, we have offices in Munich and Budapest.

    Your work:
    As a Customer Service Agent at SimpledCard, you are part of the Customer Service Team and deal with everything that happens to existing customers. This can vary from customers who have questions about using the Card Management system to cardholders who have questions about logging into the app. You communicate via telephone, chat and, if possible, refer to our online Help Centre. In any case, you make sure that our customers, both the administrators and the cardholders, can continue their lives with a good feeling. You do this together with 2 other Agents and work closely with the Account Managers.

    Your profile

    You have at least excellent communication and social skills. It would be nice if you also have some feeling for software systems and/or a similar financial solution. You think in solutions, have an HBO work and thinking level and are well versed in Dutch. Because of our international composition and further growth ambitions, it would also be useful if you spoke English and, preferably, German. Experience in a similar support function is required.

    What do we offer?

    An inspiring work environment with plenty of room to learn and grow. You will be coached by one of your immediate colleagues during the first period to get you up and running quickly.


    Thank you for being interested in the position of Customer Service Agent. We look forward to receiving your application. Still have questions? Please feel free to contact us:
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